Just Better Care Melbourne Metro North is proud to announce our recent My Aged Care CALD (Culturally and Linguistically Diverse) accreditation—a meaningful recognition of our commitment to inclusive care for older Australians from diverse cultural backgrounds.

As a locally owned and operated franchise, we’re passionate about ensuring that aged care services are not only accessible, but truly reflective of the people and communities we serve.

“This accreditation reflects the heart of why we do what we do.”
“Our team represents the cultures, languages, and lived experiences of the local community. We believe in care that honours tradition, respects identity, and embraces diversity.”

What CALD Accreditation Recognises

To receive this recognition, aged care providers must demonstrate they offer support that is culturally aware and inclusive. This includes:

  • Services delivered by your community, for your community

  • Your community has a voice among decision makers

  • You can contribute to improving the services you receive

  • Staff understand and respect your life experiences

  • New recruits from your cultural background are welcomed and trained

  • Services are tailored to your needs and cultural preferences

  • You can participate in important community and cultural events

  • You will feel connected and cared for

  • People with similar backgrounds are happy and supported

Understanding, Representation and Respect Matter

“We see every day how important cultural connection is to someone’s wellbeing.” 
“Whether it’s speaking your language, understanding your food preferences, or recognising meaningful traditions—these are not extras, they’re essentials. We’re proud to work with a team that brings this empathy and understanding to every home we support.”

In Melbourne Metro North, the CALD community is as vibrant as it is diverse. Languages, customs, and traditions from all over the world intersect in neighbourhoods across our region. Through our approach to care, we aim to preserve that richness and connection for every older person we support—so they feel safe, respected, and at home.


A Milestone That Reflects Our Values

With bilingual staff, tailored care plans, and meaningful engagement opportunities, we ensure that older people from all backgrounds can stay connected to their community and culture—while receiving the high-quality support they need.

“This is more than a tick of approval”
“It’s a reminder that representation, understanding and respect truly matter in aged care.”