Your Guide to Navigating the NDIS with Just Better Care Townsville

It can sometimes feel overwhelming to navigate the National Disability Insurance Scheme (NDIS) — but you don’t need to do it alone. That’s where NDIS Support Coordination comes in.

At Just Better Care Townsville & Cairns, our Support Coordinators are trained professionals who support participants and their families through the NDIS, connect them with the right services, and develop plans that are practical and tailored to individual needs. Put simply, we help make your NDIS plan a reality.

What Does an NDIS Support Coordinator Do?

Support Coordination helps you make the most of your NDIS funding by:

• Understanding the fine print of your NDIS plan
• Linking you with the right service providers
• Coordinating appointments and supports
• Overseeing changes as your goals shift
• Building your confidence and independence in managing supports

Our Support Coordinators at Just Better Care Townsville take the stress and confusion out of NDIS plan management, offering clear, practical advice every step of the way.

The Benefits of NDIS Support Coordination

1. Personalised Support
   Every NDIS plan is different — and so is every participant’s journey. We work with you to understand your unique goals, needs and aspirations, and create a support plan that fits.
2. Simplifying the NDIS
   The NDIS can feel complicated, especially if you’re new to it. We break it down into simple, easy-to-follow steps so you and your family feel confident and informed.
3. Connecting You with the Right Services
   From therapy and personal care to life skills training, work support or community access — we help you connect with quality NDIS services in Townsville that meet your needs.
4. Adapting as Things Change
   As life and goals evolve, so should your NDIS plan. We regularly review supports, adjust as needed, and make sure services continue to meet your needs.
5. Building Confidence and Control
   A key aim of Support Coordination is helping you build the skills and confidence to self-manage your plan over time — giving you greater choice and independence.

Who Is Eligible for Support Coordination?

Support Coordination isn’t included automatically — it has to be funded in your NDIS plan. If your plan includes it, you’re entitled to use these services to help you:

• Understand your plan
• Explore your service options
• Organise supports and appointments
• Overcome service issues or barriers

If you’re unsure whether Support Coordination is included in your plan, our team can guide you.

Why Choose Just Better Care Townsville?

We’re locals, and we know the local providers, services and community resources that matter. This means we can create hands-on, practical solutions for people in Townsville and Cairns.

With Just Better Care, you receive:

• ✔ One-on-one personalised support
• ✔ Local knowledge and trusted provider connections
• ✔ Ongoing plan monitoring and adjustments
• ✔ Clear and supportive communication
• ✔ A compassionate team that genuinely cares about your success

Let’s Make the NDIS Easy — Together

Support Coordination isn’t just about organising services — it’s about giving you confidence, choice and control in your life.

If you or your loved one needs help navigating an NDIS plan, understanding available supports, or organising reliable disability services in Townsville, we’re here to help.

📞 Call Just Better Care Townsville today on (07) 4795 7337 to speak with our Support Coordination team.