Finding the right aged care provider can feel overwhelming for families. Many are seeking not only professional support but also genuine compassion and a deep understanding of local needs.
For Russell Chester, a Gippsland business owner, partnering with Just Better Care Rosedale transformed his family’s life, enabling his parents to continue living safely and comfortably at home.
The Challenge: When Home Care Became Urgent
Russell’s mother, living with COPD, suffered a sudden health decline due to an infection. Everyday household tasks—such as washing, vacuuming, and gardening—quickly became unmanageable. His parents, once house-proud, felt the stress, while Russell struggled to balance his business and family responsibilities. Despite living nearby, he described feeling “overwhelmed and unable to be in two places at once.”
Why Just Better Care Gippsland Made the Difference
After considering several providers, Russell chose Just Better Care Rosedale for one simple reason: their strong local presence. With offices in Rosedale and services extending to communities such as Sale, Moe, and Traralgon, Russell trusted their team to understand the realities of Gippsland families.
The process started with a prompt initial response, followed by an in-office meeting and a caring in-home assessment. What stood out most was the team’s proactive approach—suggesting extra services like lawn mowing and garden maintenance that Russell hadn’t considered, but which made a significant difference to his parents' well-being.
Compassionate, Flexible and Truly Local Care
Russell highlighted the kindness shown by everyone—from reception staff to the director—who treated his parents with dignity rather than as “people needing a handout.” This human touch reflected Just Better Care’s values of respect, compassion and independence.
Support began with fortnightly cleaning, but when his mother’s health worsened, the team immediately reassessed and provided extra assistance. They even checked in on Russell, recognising the strain he carried as a family carer. “We got your back,” they reassured him—a gesture that meant as much as the practical help.
The Impact: Peace of Mind for the Whole Family
The changes were profound. With their home and garden cared for, Russell’s parents felt relief and regained dignity. For Russell, it freed up precious time to focus on medical needs, personal support, and even quality social moments with his parents. He described the difference as “huge,” giving him one less box to tick each week and preventing burnout.
Why Families Trust Just Better Care Gippsland?
With over 20 years’ experience supporting older Australians and people living with disability, Just Better Care Gippsland (Rosedale) is known for:
- Flexible, personalised care plans.
- Local teams who understand Gippsland communities
- Support that reduces stress on families and improves health outcomes
- Specialised services including dementia care, disability support, and respite care
- Registered and enrolled nurses for tailored health needs
All staff are rigorously screened, locally based, and committed to building trusted relationships with customers and families.
Russell’s Advice: Don’t Wait
Russell encourages other Gippsland families to seek support earlier:
“Get on board, listen to them, and be open to their ideas. Do it sooner rather than later—you’ll be surprised how easy the process is.”
\Thanks to Just Better Care Rosedale, Russell is confident his parents can remain in their own home for longer, enjoying independence and dignity.
If you or a loved one are looking for personalised aged care or disability support in Gippsland, contact
Just Better Care Rosedale today. Their friendly local team can guide you through Home Care Packages, NDIS supports, the upcoming Support at Home program, or flexible private services.
