Whether you are accessing a government-funded Home Care Package, preparing for the new Support at Home program, or seeking guidance through My Aged Care, our local team is here to support you every step of the way.
Our friendly, qualified, and experienced team take the time to understand your needs and goals, helping you to maximise your funding and enjoy more of the services that matter most—whether it’s personal care, domestic support, transport, nursing care, or community participation. With Just Better Care Gippsland, you can feel confident knowing your care is in the hands of locals who genuinely understand and value your community.
We will always take the time to match you or your loved one with Support Workers who can provide the best assistance, as well as a dedicated local office support team based in Rosedale to answer your questions. You simply tell us what you need, and we’ll work together to create a care plan that's just for you.
The local team will talk to you about your options. Call us now on (03) 4114 3000 or get started online
Staying safe, independent, and comfortable at home is essential as you age—and that’s where we can help. At Just Better Care Gippsland, we support older Australians with personalised aged care services delivered by local, qualified, and compassionate staff. From navigating Home Care Packages and the upcoming Support at Home program to ensuring you get the most from your funding, our team is here to make the process easier and the care more meaningful.
We live and work in Rosedale, which means we understand your community and your needs. Every care plan is tailored to your lifestyle, helping you stay connected to what matters most.
Understanding aged care services can feel overwhelming. Our friendly team helps you apply through My Aged Care, manage your Home Care Package, and prepare for the new Support at Home program, so you can maximise every dollar of your funding.
From personal care and domestic help to transport, nursing, and social companionship, we offer a full range of in-home aged care services. Our qualified team ensures you receive consistent, high-quality support.
Every member of our staff is carefully selected, trained, and supported to deliver the best care possible. With Just Better Care Gippsland, you’ll have peace of mind knowing you’re supported by locals who genuinely care.
Whether you’re exploring Home Care Packages, preparing for Support at Home, or need help navigating My Aged Care, our friendly Gippsland team is here to guide you.
Get in touch today to discuss your needs and discover how we can help you make the most of your funding.
The Just Better Care team is always there when we need them. They’re responsive, reliable, and genuinely care – qualities that make all the difference.
From day one, the Just Better Care team felt more like extended family than staff. They truly understand my needs and treat me with respect and dignity every visit.
Living with a disability doesn’t stop me from living my best life, thanks to the amazing support from Just Better Care. They help me to stay independent and active in my local community.
Contact the local office team who can tailor supports around your unique circumstances
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
Yes, you will be notified of any changes to the staff who deliver your services.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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