Just Better Care Mornington Group & Hobart: Trusted Leaders in Aged Care and Disability Services

This year, Just Better Care Mornington Group and Hobart proudly celebrate 13 years of delivering personalised in-home aged care and disability support. Led by Franchise Owners Callum McMillan and Duane Letson, both offices have earned a reputation for providing reliable, respectful, and local care that helps people stay safe and independent at home.

Whether supporting older Australians, people living with disability, or families seeking expertise and advice about how to support their loved ones, Just Better Care has built a legacy on compassion, community connection, and clinical excellence.

Why Just Better Care Was Founded: A Personal Drive to Make a Difference

Callum and Duane’s decision to launch their franchise was deeply personal.

  • For Callum, witnessing the challenges of family members with dementia in rural areas sparked a desire to offer an alternative to residential care—where people could remain at home with dignity.
  • For Duane, his early exposure to nursing through his mother and grandmother inspired a lifelong commitment to caring for others. After working in both commercial and not-for-profit sectors, he chose Just Better Care for its ability to blend local responsiveness with national support.

Local Care, Tailored to the Needs of Mornington and Hobart

Just Better Care Mornington services a unique region known for its diverse communities, from seaside towns and vineyards to rural properties and high-needs areas. The team is proud to support all walks of life—adapting services to suit different settings, preferences, and goals.

Similarly, Just Better Care Hobart continues to deliver tailored, compassionate in-home support, grounded in deep knowledge of the Tasmanian community and a commitment to person-first care.

Real Stories, Real Impact

Over the past 13 years, the Mornington and Hobart teams have supported thousands of individuals and families—making a meaningful difference through deeply personal moments. 

These include helping a woman with motor neuron disease remain at home and pass peacefully, with dignity and comfort, as per her wishes. In another powerful example, a man living with a traumatic brain injury received life-changing support that not only helped him regain his independence but also inspired him to pursue a fulfilling career in the care industry.

These moments reflect the heart of Just Better Care: individualised care that honours each person’s wishes and values.

A Commitment to Quality and Safety

Just Better Care Mornington and Hobart operate with clinical rigour and empathy. During the COVID-19 pandemic, their "nurse-first" approach ensured infection control, safety, and business continuity—with zero client or staff infections at the peak of restrictions.

This commitment to care quality, coupled with effective communication and a strong local team, earned them numerous accolades, including:

  • 🏆 Franchise of the Year (multiple years)
  • 🏆 Excellence in People & Culture & Local Area Marketing (multiple years)
  • 🏆 Recognition for leadership in client experience and innovation

Empowering Independence with Comprehensive Support

Services across Mornington and Hobart include:

The My JBC App gives customers and families full visibility and control over care schedules, requests, and service planning.

Looking Ahead: Growth and Support at Home Reforms

With the upcoming Support at Home reforms reshaping aged care, Just Better Care Mornington and Hobart are well positioned to adapt and thrive. They continue to explore private home care options, specialisation in chronic conditions (like diabetes education), and service expansion—based on what their communities need most.

“The market will tell us where to grow. We listen, we respond, and we always put people first.”

Why Families Choose Just Better Care?

Want to learn more about our services in Mornington or Hobart?


Get in touch today to arrange a free consultation with your local Just Better Care team.