Can My JBC App run on my phone? What phones are supported?
My JBC App supports Apple iPhones versions 6s and above and Android 7 and above.
I cannot get the App to install and log in on my phone.
Please check that your phone’s software is up to date and that your phone is supported (iPhone6s and above or Android 7 and above) If you cannot find the app in your store, search for ‘My JBC App’ Have you been supplied with login details? If not, please check with your Just Better Care office. Check that you are entering your login and password (tap on the ‘eye’ icon to see your password as you type).
How is privacy handled with ‘What’s happening’ and ‘Share a story’?
Your privacy is Important to us. We are committed to maintaining the privacy of all personal information and photos between family members and their loved ones.
To this end, posts shared by you and your other family members with your loved one are only visible to your circle.
If requested by you, Just Better Care staff using the My JBC App Admin Panel can individually tag your loved one when they share a story to ensure that it does not become visible to anyone else and is only visible to your family members.
As the family member, you will be able to view general group stories of activities, excursions or events shared by Just Better Care staff and enjoy the regular updates from your loved one.
Who can access my information on the app?
Only those that you have given us your permission to add or you have personally invited via onto the app will have visibility of your information on the app.
Who can add additional family members?
Family members, who have been designated as the next of kin have the ability to, also add additional family members.
What does adding a family member mean?
In the My JBC App, family members who have been designated as next of kin see an extra button, which allows them to create accounts for family members who can then log in to the My JBC App.
Can we have more than one next of kin?
No, only one family member is designated as the next of kin. If requested another family member can be designated as the next of kin.
How am I designated as the next of kin?
You will need to make a request to your Just Better Care office.
Instead of adding family members myself, can I have the Just Better Care office do it?
Yes, you can provide the details: name, email address and the relationship to the client, and the account information can be emailed back to the family member.
How does the shared scheduler work?
On the My JBC App there is a “Scheduler” tile with the name of your loved one e.g. “John Smith’s Scheduler”.
The scheduler provides a calendar view of upcoming appointments/events for your loved one. Family members, staff members and your loved one (if they have been provided with a device) can add an appointment to the scheduler and can be seen by each of the parties.
Just Better Care office staff members can add individual appointments regarding your loved one e.g. a dental appointment that will only be visible to your family members.
Family members can add an appointment such as a visit by grandkids on a certain day.
You will also be able to see visits from Just Better Care Staff and could request a change to a visit within a set notice period.
How much notice is required if I request a change to a visit via the app?
You will only be able to request changes to visits 48hrs, or longer, in advance. Visits within 48hours you should contact your Just Better Care office.
Can I add appointments/events to my loved one’s scheduler?
Yes, you can.
On the My JBC App, click on the scheduler tile. On the bottom right corner, you will see a floating circle button with a plus sign in it. Clicking on this button will pop up an “Add New Event” window in which you can add details of the appointment/event of your choosing.
Will the app have new features added in the future?
Yes. We will continually look to add new features and improvements to the app. We welcome any feedback or suggestions you have. Contact your Just Better Care office via email or phone or use the Feedback tile to send us a brief text message
What happens when I submit feedback from the app?
Your feedback will be sent to your Just Better Care office who will contact you to follow up.
What should I do if I have forgotten my login or password?
Please contact your Just Better Care office, you will be provided with the correct details.
How does video calling work?
Use the ‘Call Family’ if you are a client and select the Family member you want to call from the list and tap ‘Call’ button. If you are a family member you may use ‘Call ’ to initiate a call with your loved one who is a client of Just Better Care. A video call will be initiated.
I am receiving daily visit notifications; do I need to do anything with these?
The notifications regarding upcoming visits you receive each day do not require you to take any action. We have programmed these as reminders about upcoming services in case you have not looked at your schedule recently. If you do not wish to receive these alerts daily and cannot turn them off yourself, please contact your Just Better Care office for assistance.