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Connecting your circle of support

Stay connected with family, friends and your local Just Better Care office with the My JBC App.

How to Videos

It's never been easier to stay connected with your loved ones.

With the My JBC App no matter where you are, you can stay connected with your entire circle of support, your friends, family and your local Just Better Care office.

The My JBC App is a simple and easy to use interface that allows approved family members and care providers to access important medical, financial and health data/information as well as review and amend schedules.

To find out more about the My JBC App read our Frequently Asked Questions or check out the how to videos to be guided through some of the most popular functions of the app.

How to Video 1

This video demonstrates it is a frequently used function of the My JBC App

How to Video 1

This video demonstrates it is a frequently used function of the My JBC App

How to Video 1

This video demonstrates it is a frequently used function of the My JBC App

My JBC App Frequently Asked Questions

Can My JBC App run on my phone? What phones are supported?
I cannot get the App to install and log in on my phone.
How is privacy handled with ‘What’s happening’ and ‘Share a story’?
Who can access my information on the app?
Who can add additional family members?
What does adding a family member mean?
Can we have more than one next of kin?
How am I designated as the next of kin?
Instead of adding family members myself, can I have the Just Better Care office do it?
How does the shared scheduler work?
How much notice is required if I request a change to a visit via the app?
Can I add appointments/events to my loved one’s scheduler?
Will the app have new features added in the future?
What happens when I submit feedback from the app?
What should I do if I have forgotten my login or password?
How does video calling work?
I am receiving daily visit notifications; do I need to do anything with these?
"My father has advanced dementia and would not accept any help. It was different with the staff from Just Better Care. Dad accepted them immediately! They are well trained and know just how to make him happy and relaxed. Without their support, my stress levels would be unbearable!"
— John Smith, supported by Just Better Care Illawarra —
"My father has advanced dementia and would not accept any help. It was different with the staff from Just Better Care. They are well trained and know just how to make him happy and relaxed. Without their support, my stress levels would be unbearable!"
— John Smith, supported by Just Better Care Illawarra —
"My father has advanced dementia and would not accept any help. It was different with the staff from Just Better Care. Dad accepted them immediately! They are well trained and know just how to make him happy and relaxed. Without their support, my stress levels would be unbearable!"
— John Smith, supported by Just Better Care Illawarra —
"My father has advanced dementia and would not accept any help. It was different with the staff from Just Better Care. Dad accepted them immediately! They are well trained and know just how to make him happy and relaxed. Without their support, my stress levels would be unbearable!"
— John Smith, supported by Just Better Care Illawarra —