At Just Better Care we recognise that all feedback provides the opportunity for quality improvement and that implementing changes enhances what we do. 

You may also choose to contact Just Better Care head office.

Contact Brisbane Outer North

Office hours

Services are provided 24 hours, 7 days a week

Responding to complaints

Just Better Care responds to all complaints quickly. This includes reviewing the complaints process with the customer and inviting the customer to participate in the resolution process. Just Better Care prioritises feedback based on the level of risk to the wellbeing, safety and health of customers. We investigate all complaints in consultation with those involved, communicate the outcome of the complaint in a timely manner and ask for your feedback as to how your complaint was handled.

Alternatively you may wish to receive support from the following external bodies: 

National Aged Care Quality and Safety Commission

The NDIS Quality and Safeguards Commission
Phone Options:
1800 035 544 (free call from landlines) or 
TTY 133677 (interpreters can be arranged) or
National Relay Service and ask for 1800 035 544

Queensland Department of Communities, Child Safety & Disability Services
Phone: 1800 080 464


Just Better Care enjoys hearing feedback from customers, particularly when our staff are providing great quality services and support.

Possible Awards

Should you wish to compliment a Just Better Care staff member, we encourage you to contact your local office and/or nominate staff for a Possible Award.

For more information on how to nominate staff visit the Possible Awards website

Meet the team

Photo of Bella Enari
Bella Enari
Home Care Package Manager
Photo of Jaimee Koolstra
Jaimee Koolstra
Technical Manager - Service Programs
Photo of Jenny Matthews
Jenny Matthews
Finance Clerk
Photo of Kayla Jonkers
Kayla Jonkers
Chief of Staff
Photo of Kim Long
Kim Long
Key Worker
Photo of Kristie Kerr
Kristie Kerr
People & Performance Support Officer
Photo of Lauren McGavin
Lauren McGavin
HR Admin and Compliance
Photo of Mandy Barker
Mandy Barker
Business Development Manager
Photo of Marley Beattie
Marley Beattie
Customer Support Officer
Photo of Mary McGavin
Mary McGavin
Business Operations Support Officer
Photo of Mikaela Johnson
Mikaela Johnson
RN - Clinical Lead
Photo of Olivia Clifford
Olivia Clifford
Customer Support Officer
Photo of Pat Hitchings
Pat Hitchings
Manager, Finance and Procurement
Photo of Roslyn Warner
Roslyn Warner
EN - Service Program Coordinator and Clinical Guidance
Photo of Shakira Brooks
Shakira Brooks
Key Worker
Photo of Shannen Lee Mitchell
Shannen Lee Mitchell
Customer Support Officer
Photo of Susanne Jones
Susanne Jones
Managing Director

Frequently asked questions


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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.

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