You may also choose to contact your local Just Better Care office.
Please provide as much information as possible to help us assist with your enquiry.
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let Us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs.
Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
Participating Just Better Care offices are ISO 9001 accredited, assuring you that our systems and processes are best practice. Every staff member holds a current Federal criminal record check and undergo thorough suitability screening during recruitment.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.