As locals ourselves, we offer a level of understanding and local know-how to support customers and their families, considering their preferences, goals and lifestyle in the support we provide.
We will always take the time to match you or your loved one with Support Workers who can provide the best assistance, as well as a dedicated office support team to answer your questions. You simply tell us what you need, and we’ll work together to create a care plan.
Receiving care is a very personal thing, and everyone has different preferences when it comes to when, how and where they receive services and support. It’s why we design all our aged care services in close consultation with each of our customers, their families and carers.
While we can support you with a range of in-home healthcare services, our professional team can also liaise with your other healthcare and allied health providers, including GPs, Physiotherapists and more—ensuring your health is always a priority.
Having a tidy, well-organised home can have a positive impact on your wellbeing. Our Support Workers can assist you with basic tasks around the home, like tidying or sweeping, to keep your home the way you like it.
Our team includes both registered and enrolled nurses who are available to fulfil a range of support requirements in your home, from administering medication to monitoring your clinical needs.
Whether you’re looking for support in getting to and from work, assistance to attend a movie or community activity, or regular transport to and from a volunteer commitment, we can make a plan that’s right for you.
I am proud of the difference I make every day in my role, particularly within our local Aboriginal community. This role is much more than meets the eye.
My role as a Support Worker is diverse and meaningful, I see the positive impact I have on the lives of my customers and their families.
Shortly after services with Just Better Care I had a major lifestyle change occur, which had the potential to send me into a nursing home, which is something I'm at pains to avoid, one call to the local friendly Just Better Care team and I had access supports I needed to remain safe and indepedent at home.
I don't know where I would be without my Support Workers at Just Better Care they are always looking for ways to help and they do this so pleasantly. I have never felt more supported
My Support Worker has been exceptional she has taken the time to really get to know me, she assists me in attending appointments and speaking with health practitioners. She always ensures I have a voice.
I feel extremely empowered when in her company
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
Yes, you will be notified of any changes to the staff who deliver your services.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.