Private Home Care in the Hornsby Shire & Hills District
Private in-home aged care and disability support tailored to your lifestyle and preferences.
The Just Better Care team based in Thornleigh, supporting customers and families throughout the Hills district and Hornsby shire, will assist you every step of the way to develop a comprehensive care plan with the services you need, when you need them. Our local team will also be in regular contact, both formally and informally, to ensure that you're getting the high quality of support you desire.
Private support services can be designed around your existing daily schedule and scheduled for as little or as often as required, on a short or long-term basis.
The beauty of Private Support is that you are always in total control, through the coordination of our local friendly team at the Thornleigh support office
Local, Trusted Private Support – Designed Around You
Flexibility and control
Gain priority access to the Just Better Care team and scale the support and services required. Revising your schedule of support whenever you need to.
Remain connected
Remain in control and connected to your Just Better Care team, trusted contacts and your family with the award-winning My JBC mobile app, available for Apple and Android smartphones and tablets.
*Once downloaded your local Just Better Care team will issue you with a username and password, plus give you basic training on how to use the app. It puts you at the heart of your support
Peace of mind
We conduct rigorous screening so you can trust our team members working in your homel. We also carefully choose the right team members for you based on a range of factors including your health, lifestyle and support needs.
Immediate support
Reassurance that you or your loved ones can receive support immediately, without waiting for government funding, income testing or approvals.
Personalised support
We work alongside private customers and their families using a consultative approach to agree on a support plan that’s just right for each individual. This plan can evolve as required or as requested by the customer or their family, either by a formal assessment or ad-hoc requests for additional services
Trusted provider
Across the Just Better Care network, we consistently deliver thousands of hours of private support every day to our customers - supporting them in their homes and to remain engaged in their local community.
Our systems and processes are ISO accredited and all our team members are experienced and qualified, so you can trust in Just Better Care Private.
Private in-home aged care support
It’s our goal to assist our customers to remain independent and safe in their own home. We deliver this by providing a range of consistent, high quality support services, from ad-hoc help around the home to clinical and high-intensity support.
Our experienced local team will tailor a plan of support services that meet all your requirements, from occasional visits to comprehensive 24-hour support.
We understand the importance of family and local connections. Our award-winning My JBC app ensures you stay connected with the support you need, can communicate with your loved ones, and control your support services in your own time.
Private support for people living with disability
Private customers can purchase additional support hours, above and beyond an existing support plan for yourself or for a loved one
Talk to your local Just Better Care Hills to Hornsby office based in Thornleigh about your options to “top-up” hours of support with a range of quality support services.
Alternatively, we can work with you to design a comprehensive support plan that works alongside your current services or support plan.
Private Post Hospital Support
Our experienced local team will assist you in transitioning safely from hospital to home, offering immediate support for people of all ages, plus their families.
Recuperate in the familiar comforts of your own home while receiving quality support from our local healthcare professionals who will remain in close contact with your hospital discharge team.
Support can be provided as intensive services for a short time, or varied levels of support over a longer period.
A while back I noticed that my Mum wasn’t coping at home on her own. Mum doesn’t want to go into a nursing home and with the support of her local Just Better Care office I was able to get home support quickly
When I came out of hospital after heart surgery, I wasn't able to do things for myself. I credit my speedy recovery to the wonderful team from my local Just Better Care.
Jenny thinks her Support Workers from Just Better Care are fantastic. I added another four hours a week to her plan so she can go to the local NDIS movie club with her friends at the cinema. She looks forward to it every week!
When I go travelling overseas or interstate I can easily make changes to my schedule of support. It's just a quick phone call to my local Just Better Care office and they sort it all out for me, it's never an issue.”
You're in control with the My JBC App
Frequently asked questions
Yes, each Just Better Care has a walk in location in the community. They are owned, opeated and managed by a team of local healthcare professionals, including Nurses, Support Workers, Office Support Team. They are also supported by a national support office.
Just Better Care Private was launched in August 2024 to cater to customers who wish to independently fund their support services or top-up an existing support plan with additional hours or support services.
Yes, the Just Better Care brand has been providing in-home support services for almost 20 years.
Every office is independently owned, operated and managed and as such, the billing arrangements and terms of payment can vary between offices. The most common scenario is that an invoice will be generated weekly and payment terms will be within 7 days of receipt of invoice. Please verify this with your local Just Better Care office
This will vary between Just Better Care locations as well as penalties such as cancellation fees. Typically, cancellations are accepted at no additional charge within 48 hours of the shift commencing.
Your Service Agreement will list out all the terms and conditions that are applicable to your support services, including how the local office deals with cancellations and rescheduling services.
Every Just Better Care location endeavours to provide the highest level of customer service and personalisation to all customers, each office will prioritise these requests around the needs of a customer
Yes, you will meet your Just Better Care Support Team and if your original team changes we will notify you of this change. If at anytime you have any questions about your team, your schedule or your support services, contact your local office team or coordinator.
Yes, all of our Support Workers understand that they need to perform their duties in a safe and responsible manner and this may mean that there are some tasks or requests that they will unable to perform. It's best to discuss any new requests or services with your office coordinator so that they can be arranged prior to the commencement of the rostered service.
Yes, the team member who is rostered for the service is qualified and experienced in the support being provided. Each office has access to Support Workers, Nurses and other healthcare professionals to support customers with a variety of support requirements.
Just Better Care also provide ongoing support and education to all team members so that they provide support at the highest standard to all customers.
Yes, we’ve got experience working with a range of medical conditions. All Just Better Care team members undergo extensive training and have the relevant qualifications to deal with support of a clinical nature as well as long-term conditions.
Private home care is personalised support in your home. You pay in full for all services provided and there is no government subsidy. This means that customers receive the expert care they need without a waitlist for the service.
Participating Just Better Care offices provide the full range of Just Better Care Private services, including:
- Trusted and qualified Support Workers who perform many tasks including domestic assistance, personal care, travel and transport. They can also help with community access and much more.
- Registered and Enrolled Nurses for clinical support.
- Specialised support when transitioning from hospital to home and assisting with your recovery at home. Support can be short-term as required or scaled up to 24/7.
Just Better Care offices also have access to a range of local allied health professionals, including occupational therapists, nutritionists, physiotherapists, podiatrists and more.
You can receive as many hours of care as you want each week. The hours can be easily increased or decreased whenever your needs change. You can also continue to work with your current trusted providers, such as cleaners or gardeners as part of your ongoing support plan.
Private in-home services. The Just Better Care office support team coordinates your needs and requests, and the Just Better Care clinical and management team (where applicable) provides oversight and management to ensure the support is delivered safely. The travel to your home from Just Better Care to arrive and the hourly or fixed rates of the various support team members included in your care and support plan.
You, the customer, pay for our services. You don’t have to receive government contributions; you can either pay privately or, if you do receive a subsidy, choose to top up your support privately. Our rates and charges will be explained to you upon enquiry; these rates and charges can differ based on location.
Yes, we are an approved provider of Home Care Packages and all offices will also provide Support at Home after 1st July 2025.
Many of our customers also privately pay to “top up” their home care package with more hours or additional services that their home care package does not allow for.
Yes, most offices provide disability support services under NDIS. Please enquire with the office directly about your options.
Yes, every state of Australia has a Just Better Care location. They have a defined geographic area in which they operate. Head to our getting started page and enter your postcode to see if Just Better Care is available in your home suburb.
Head to our Getting Started page and answer a few quick questions about your support needs, and the local Just Better Care office will return contact to begin receiving support at home.
There is no formal assessment process by a GP or government assessor. Instead, a registered nurse at each Just Better Care location will assess you to determine which support services you would most benefit from.
Yes, Just Better Care can be provided on a short-term basis; being open and transparent about how long you will require support will assist us in making team members available.
Building positive and trusting relationships with your support team is essential at Just Better Care. We will often introduce customers to a “support team” so that if the usual support worker is not available, there is a backup option that is a familiar face. You'll also have complete visibility of your support team (as well as any changes in the arrangements) and scheduled visits via the My JBC App.
Via the My JBC App, the feedback page of the local office or the national support office justbettercare.com/feedback. This page also has some FAQ’s about our processes of managing feedback and peak bodies that you can also speak with about your feedback.
No, we provide services to people 18 and older (and younger in rare cases). While we predominantly work with older people and people living with disabilities, we can also support adults who require home support but don’t describe themselves as older or living with a disability.
Our private support is charged by the hour. The minimum shift is usually two hours, but this varies by location and the support being provided. Ask your local Just Better Care office about the minimum shift time for the services in your care and support plan.
No, there is no minimum period, although being open and transparent about how long you need support will help the office accommodate and schedule your support.
Whilst we prefer our team members to be easily identifiable in uniforms, they can arrive in plain, discrete, casual clothing at your request.
All offices are independently owned and operated. All accept credit cards or direct deposits; some may also offer a direct debit arrangement for ongoing support costs. Please check their preferred payment arrangements with your local Just Better care office.
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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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