Since we started twenty years ago, we’ve been empowering older locals and people living with disability by providing a range of support services, tailored to meet individual needs.
Working with you in partnership, our experienced, friendly, helpful and reliable team members will take the time to get to know you, supporting you to maintain your wellbeing and to continue living safely, independently and confidently in your own home whilst remaining engaged in everything you love and enjoy about the local Hills district and Hornsby communities
It can be daunting when the things you have always done yourself start to get a bit harder to manage. We can assist you to identify your strengths and capabilities, then work with you to define opportunities for you to continue doing what you love.
Sometimes, knowing that you have someone supporting you with the household chores is all you need to feel confident and in control. It could be a leisurely walk around a local park, cleaning the house, helping with the weekly shop or doing the laundry. Whatever you are finding challenging, your local Just Better Care Hills to Hornsby team can tailor support to meet your needs.
Having someone to share a cuppa and a chat with, getting out of the house for a few hours or connecting with local friends you know and trust, are all beneficial to a person's wellbeing. Whether you want to plan or participate in local community activities, or just want to know that someone you enjoy spending time with will visit your home at specified times, Just Better Care Hills to Hornsby can tailor lifestyle support to meet these needs.
Fancy a trip to the nursery and an afternoon in a local park? What about a movie or local theatrical production? Enjoy playing cards with friends or doing arts and crafts at a local venue?
Supporting you to engage in activities you love and identifying ways to maintain your chosen level of independence is what we do best. The local team at Just Better Care Hills to Hornsby can assist you in whatever way you need.
At Just Better Care Hills to Hornsby we also specialise in higher levels of support for people who may have very complex needs: memory loss or dementia; high care services including personal care, nursing care or palliative care and other specialised services such as continence management.
Just Better Care has been an absolute lifesaver. The team is professional, kind, and always goes the extra mile to support Mum at home. It’s comforting to know she’s in such good hands.
The Just Better Care team is always there when we need them. They’re responsive, reliable, and genuinely care – qualities that make all the difference.
From day one, the Just Better Care team felt more like extended family than staff. They truly understand my needs and treat me with respect and dignity every visit.
Living with a disability doesn’t stop me from living my best life, thanks to the amazing support from Just Better Care. They help me to stay independent and active in my local community.
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
Yes, you will be notified of any changes to the staff who deliver your services.
We offer a wide range of services to help you stay connected and enjoy your daily life. This includes assistance with outings, attending community events, companionship at home, support with hobbies, help attending appointments, and transport to regular activities like volunteering or visiting loved ones.
Yes, our services are flexible. Whether you’re looking for support once in a while or need regular assistance each week, we’ll work with you to create a plan that suits your schedule, preferences, and goals.
All support is delivered by our trained, local team members who are experienced in working with older people and people with disability. We take the time to match you with someone who understands your needs and interests.
Social and lifestyle support may be covered under your Home Care Package, NDIS plan, or other government funding programs. We also offer services privately. Our team can help you understand your options and what’s included in your plan.
It’s easy to get started. Simply contact your local Just Better Care office for a friendly, no-obligation chat. We’ll talk through your needs and goals, explain your funding options, and help tailor a support plan that fits your lifestyle.
Professional and friendly team members with knowledge of your local area.
Multi-lingual Support Workers available for non-English speaking customers.
Flexibility to change the type of services you want to receive.
Social and lifestyle support to fit with your needs and goals .
All our team members undergo rigorous screening including a Criminal Record Check.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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