As Gold Coast locals, we understand the importance of familiar surroundings and trusted relationships. That’s why we take the time to get to know you, matching you or your loved one with the right Support Workers and tailoring a care plan that fits your lifestyle, goals, and preferences. Our dedicated office team is always just a phone call away to answer your questions and provide ongoing support.
The Commonwealth Home Support Programme (CHSP) is a government-funded service designed for older Australians who are living independently but need a little extra help to stay safe and well at home. CHSP offers low-level support such as personal care, help with household tasks, and access to social activities that keep you connected to your community.
If you're finding some daily tasks more difficult than before, CHSP might be right for you. Eligibility is based on age and your individual support needs. You may qualify if you are aged 65 or over (50+ for Aboriginal and Torres Strait Islander people), or 50+ (45+ for Aboriginal and Torres Strait Islander people) and on a low income, homeless or at risk of homelessness. An aged care assessment will help determine your eligibility and the services you can access.
A Home Care Package (HCP) is a government‑subsidised program designed to help older Australians remain independent and safe in their own homes. It provides tailored, ongoing support services chosen to meet your individual needs—whether that’s assistance with personal care, household tasks, health and nursing support, allied health services, transportation, or social connection. Once approved through My Aged Care, you’ll receive funding at one of four package levels, allowing services to be arranged in consultation with Just Better Care Gold Coast.
Your allocated HCP funding is managed by Just Better Care Gold Coast, who works with you to create a personalised care plan. From light domestic assistance at Level 1 through to nursing and complex clinical needs at Level 4, these packages adapt to your changing care needs
Talk to our friendly local team about personalised aged care services tailored to you.
Maria is a breath of fresh air. When she comes to my home, she is very respectful and considerate during service. As a support worker, her work is very physical and is of high standard but she always has a great attitude.
Receiving care is a very personal thing, and everyone has different preferences when it comes to when, how and where they receive services and support. It’s why we design all our aged care services in close consultation with each of our customers, their families and carers.
While we can support you with a range of in-home healthcare services, our professional team can also liaise with your other healthcare and allied health providers, including GPs, Physiotherapists and more—ensuring your health is always a priority.
Having a tidy, well-organised home can have a positive impact on your wellbeing. Our Support Workers can assist you with basic tasks around the home, like tidying or sweeping, to keep your home the way you like it.
Our team includes both registered and enrolled nurses who are available to fulfil a range of support requirements in your home, from administering medication to monitoring your clinical needs.
Whether you’re looking for support in getting to and from work, assistance to attend a movie or community activity, or regular transport to and from a volunteer commitment, we can make a plan that’s right for you.
Just Better Care Gold Coast proudly delivers support services under the Commonwealth Home Support Programme (CHSP). Download our guide to find out more about this government subsidised initiative and how to get started.
Partner with our local Gold Coast team to create the right aged care plan for you or your loved one
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
Yes, you will be notified of any changes to the staff who deliver your services.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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