Support at Home is Australia’s government-funded in-home aged care program (from 1 November 2025) that helps older Australians live safely and independently at home.

On this page

• What is Support at Home?
• Services Available
• Budgets & Contributions
• Eligibility & Assessment
• Benefits
• How to Access
• Related Programs
• FAQs

What is Support at Home?

Support at Home streamlines in-home aged care into a single program. Services are tailored to your goals and needs and delivered by approved providers such as Just Better Care Wide Bay & Bundaberg.

• Simpler, single system
• Personalised and flexible support
• Equitable access for all backgrounds
• Ability to reassess as needs change

Services Available

• Clinical care: nursing, allied health, continence support
• Independence support: personal care, medication prompts, transport, respite
• Everyday living: cleaning, gardening, shopping, meal preparation
• Care management: planning, coordination, regular check-ins

Find out more about the services available and the Support at Home Services List

Short-Term Supports

• Restorative Care Pathway: time-limited allied health/nursing to build strength and independence
• End-of-Life Pathway: priority in-home support for comfort in the last three months
• Assistive Technology & Home Modifications (AT-HM): funding for equipment and safety modifications

Find out more about the short-term support pathways available with Support at Home

Budgets & Contributions

• Quarterly budgets aligned to assessed needs
• Carry-over: up to $1,000 or 10% (whichever is greater) each quarter
• Pay only for services used (co-contribution rates vary by income and service type)

Find out more about Support at Home budgets and contributions

Eligibility & Assessment

1. Check eligibility via My Aged Care (online or 1800 200 422).
2. Assessment through the Single Assessment System.
3. Receive a Notice of Decision and Support Plan (with approved services and budget).
4. Work with Just Better Care Wide Bay & Bundaberg to create a Service Agreement and personalised Care Plan.

Find out more about Eligibility & Assessment

What are the benefits of Support at Home with Just Better Care Wide Bay & Bundaberg?

• Stay at home longer with tailored support services
• Adjust services as needs change
• Fair, transparent funding
• Quality-assured, person-centred care

How to Access Support at Home?

Start with My Aged Care:

• Visit myagedcare.gov.au or call 1800 200 422
• In person you can enquire to speak with an Aged Care Specialist Officer at a Services Australia Service Centre (not all locations)
• Once you are deemed as eligible, nominate Just Better Care Wide Bay & Bundaberg as your provider, and our friendly local team will work with you to build out your care plan and support services.

Related Programs

• Commonwealth Home Support Programme (CHSP) (entry-level, short-term support)
• Veterans’ Home Care & DVA Community Nursing (for eligible veterans and war widowers)
• Just Better Care Private (self-funded support for extra or immediate help)

Frequently Asked Questions (FAQs)

Can I change my services?
Yes. You can request a reassessment if your needs change.

Do I have to pay?
You pay co-contributions only for services used; clinical care has no co-contribution.

Can I add private support?
Yes. You can commence private services through Just Better Care Wide Bay & Bundaberg, whilst waiting for Support at Home or as additional services or service hours.

Ready to get started? Contact the Wide Bay & Bundaberg team or call (07) 4111 5933.