Eligibility for Support at Home
From 1 November 2025, Just Better Care will proudly deliver aged care services under the Australian Government’s new Support at Home program—designed to provide older Australians with the flexibility and support they need to remain independent in their own home.
Who is eligible for Support at Home?
You may be eligible for Support at Home services if you:
- Are aged 65 years or older (50 years or older for Aboriginal or Torres Strait Islander peoples), and
- Need assistance with everyday tasks due to age-related changes or health conditions
- Live at home and want to continue living independently for as long as possible
If you already receive government-funded services, you will be transitioned to Support at Home (i.e. CHSP, HCP).
How do I get assessed?
To access Support at Home, you must first register with My Aged Care. A free, independent assessment will determine your eligibility and the type of support you need.
The Notice of Decision Letter is the official document you receive after an aged care assessment for the Australian Support at Home program, confirming your eligibility for services and detailing your approved support plan, including your support levels, budget, and access to services.
Not sure where to start?
At Just Better Care, we’re here to guide you through the aged care system—whether you're applying for the first time, helping a loved one, or transitioning from another program.
Call us today to learn more about Support at Home and how we can assist you with the application and assessment process.
