We recognise no two people are the same, or will be looking for the same services or types of assistance. It’s why we design all our disability services in close consultation with you, so we can support you in doing the things that matter most.
We can provide respite care on an occasional or as-needed basis – whether your usual carer will be at home with you or not. From every day tasks to shopping and meal preparation, our Support Workers can work alongside you or independently.
While we can support you with a range of in-home healthcare services, our professional team can also liaise with your other healthcare and allied health providers, ensuring your health is always a priority.
Having a tidy, well-organised home can have a positive impact on your wellbeing. Our Support Workers can assist you with basic tasks around the home, like tidying or sweeping, to keep your home the way you like it.
Whether you’re looking for support in getting to and from work, assistance to attend a movie or community activity, or regular transport to and from a volunteer commitment, we can make a plan that’s right for you.
Just Better Care Melbourne Outer East & Outer North East meets the eligibility criteria to have access to a higher price limit through a Temporary Transformation on applicable NDIS support services. For more information check the NDIS Pricing Arrangements and Price Limits 2023-24 or discuss this with the office team
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
Yes, you will be notified of any changes to the staff who deliver your services.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.