Whether it’s helping with everyday tasks around the home like folding washing or watering plants, working with you to plan your meals, shopping for groceries and preparing your favourite food, or providing assistance with showering and dressing in the morning, we can provide support occasionally, or more regularly.
Our Support Workers are experts in their field, and are passionate about getting to learn more about what matters to you. Support workers are matched to your specific requirements and preferences.
At Just Better Care you can also access local teams of qualified enrolled and registered nurses that can attend to your needs from administering medications to other clinical supports.
The Australian Government partly funds some aged care services and programs for older people who are unable to continue living independently at home without support, such as Home Care Packages and CHSP. While the Australian Government pays for the bulk of aged care in Australia, as with most aged care services, depending on your individual circumstances, you may be asked to contribute to the cost of your care.
CHSP works with you to maintain your independence rather than doing things for you. You may be eligible for CHSP if you meet the following criteria:
If you’re not eligible for government support, or want to skip the waiting periods, a private support package can be an affordable and convenient way to get the services you would like, or need.
Selected Just Better Care locations can provide a range of supports to assist with daily living.
Attendant care is usually long term and can include daytime or overnight support, depending on your needs.
Post acute support is usually for people who need temporary or short term support. Your hospital or treating team will recommend that you need help with personal care and everyday tasks such as shopping and banking after you are discharged back home.
We will then work with your treating team to make sure you get the help you need.
If you’re a senior veteran or a war widow/widower, a range of aged care services are available such as domestic assistance, personal care, respite services and more.
To receive these services, you will need to have an assessment. You may be eligible for other programs or packages if you are not eligible for the VHC Program.
The Department of Veterans’ Affairs (DVA) Community Nursing services help eligible DVA clients receive health care and personal care services to meet clinical needs. Nursing services are provided by nursing staff. Ask your local Just Better Care office for more information about your specific circumstances.
Sometimes it can be difficult to know how to find the right Home Care Provider to meet your needs. Download our free e-book which covers what you need to look for in a quality provider for you or your loved ones.
We support our customers both in the home and in the community to continue doing the activities they enjoy most.
I am proud of the difference I make every day in my role, particularly within our local Aboriginal community. This role is much more than meets the eye.
My role as a Support Worker is diverse and meaningful, I see the positive impact I have on the lives of my customers and their families.
Shortly after services with Just Better Care I had a major lifestyle change occur, which had the potential to send me into a nursing home, which is something I'm at pains to avoid, one call to the local friendly Just Better Care team and I had access supports I needed to remain safe and indepedent at home.
I don't know where I would be without my Support Workers at Just Better Care they are always looking for ways to help and they do this so pleasantly. I have never felt more supported
My Support Worker has been exceptional she has taken the time to really get to know me, she assists me in attending appointments and speaking with health practitioners. She always ensures I have a voice.
I feel extremely empowered when in her company
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
Yes, you will be notified of any changes to the staff who deliver your services
To apply for a Home Care Package you need to contact the Government's My Aged Care service on 1800 200 422 for assessment by the Regional Assessment Service or ACAT. If approved you will then join a waiting list for your Package to be assigned to you.
Our support services are flexible, available as a one-off, short-term or as an ongoing care arrangement and are tailored to your personal preferences and budget. If you require services immeadiately, talk to your local Just Better Care office about private or self-funded in-home care.
As an ACCPA Member, Just Better Care Australia is proud to support the critical role played by ACCPA for the age services industry in caring for ageing Australians.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.