Our services can include anything from accompanying you to a social or sporting commitment, to providing at-home nursing or personal care. Our experienced and qualified Support Workers come from diverse backgrounds, have a wide variety of skills, and are passionate about learning what matters to you.
The Australian Government’s National Disability Insurance Scheme (NDIS) provides financial support for people living with disability. Many of our franchises provide services through the NDIS, and some are even qualified to offer additional financial support through the NDIS’ Temporary Transformation support. Check with your closest Just Better Care office to learn more, or check the latest NDIS Support Catalogue for details.
If you’re not eligible for government support, or want to skip the waiting periods, a private support package can be an affordable and convenient way to get the services that are right for you or your loved one.
Selected Just Better Care locations can provide a range of supports to assist with daily living.
Attendant care is usually long term and can include daytime or overnight support, depending on your needs.
Post acute support is usually for people who need temporary or short term support. Your hospital or treating team will recommend that you need help with personal care and everyday tasks such as shopping and banking after you are discharged back home.
We will then work with your treating team to make sure you get the help you need.
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
I am proud of the difference I make every day in my role, particularly within our local Aboriginal community. This role is much more than meets the eye.
My role as a Support Worker is diverse and meaningful, I see the positive impact I have on the lives of my customers and their families.
Shortly after services with Just Better Care I had a major lifestyle change occur, which had the potential to send me into a nursing home, which is something I'm at pains to avoid, one call to the local friendly Just Better Care team and I had access supports I needed to remain safe and indepedent at home.
I don't know where I would be without my Support Workers at Just Better Care they are always looking for ways to help and they do this so pleasantly. I have never felt more supported
My Support Worker has been exceptional she has taken the time to really get to know me, she assists me in attending appointments and speaking with health practitioners. She always ensures I have a voice.
I feel extremely empowered when in her company
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.