At Just Better Care we recognise that all feedback provides the opportunity for quality improvement and that implementing changes enhances what we do. 

You may also choose to contact Just Better Care head office

Contact Mid North Coast

Office hours

Services are provided 24 hours, 7 days a week

Responding to complaints

Just Better Care responds to all complaints quickly. This includes reviewing the complaints process with the customer and inviting the customer to participate in the resolution process. Just Better Care prioritises feedback based on the level of risk to the wellbeing, safety and health of customers. We investigate all complaints in consultation with those involved, communicate the outcome of the complaint in a timely manner and ask for your feedback as to how your complaint was handled.

Alternatively you may wish to receive support from the following external bodies:

National Aged Care Quality and Safety Commission

The NDIS Quality and Safeguards Commission
Phone Options:
1800 035 544 (free call from landlines) or 
TTY 133677 (interpreters can be arranged) or
National Relay Service and ask for 1800 035 544

New South Wales Ombudsman Disability
Phone: 1800 451 524


Just Better Care enjoys hearing feedback from customers, particularly when our staff are providing great quality services and support.

Possible Awards

Should you wish to compliment a Just Better Care staff member, we encourage you to contact your local office and/or nominate staff for a Possible Award.

For more information on how to nominate staff visit the Possible Awards website

Frequently asked questions

Meet the team

Photo of Adrian Lord
Adrian Lord
Support Coodinator
Photo of Jo Garrett
Jo Garrett
Photo of Julie Dunn
Julie Dunn
Care & Support Team Leader
Photo of Kaye Lilley
Kaye Lilley
Team Member
Photo of Keely Miller (nee Scully)
Keely Miller (nee Scully)
NDIS Coordinator
Photo of Laura Noble
Laura Noble
Business Services Team Leader
Photo of Leah Kelly
Leah Kelly
Franchise Owner
Photo of Liz Jardine
Liz Jardine
Registered Nurse
Photo of Maddy Seaborn
Maddy Seaborn
Senior Client Services Coordinator
Photo of Renee Foster
Renee Foster
Client Services Manager

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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.

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