What are the benefits of working for Just Better Care?
Making a positive difference to someone else’s life brings immense satisfaction. You will be part of a team that’s dedicated to enhancing the lives and wellbeing of others.
We value our staff because we believe they are vital to our success. Just Better Care offers excellent support and the opportunity to develop a rewarding career in community care. You will enjoy the benefits of flexible hours, weekly pay, local work - close to home, access to our free employee assistance program, training opportunities, and access to our free online learning tools and resources to support your career development. You will also have the assurance of working for a reputable brand that has been around for over 10 years.
What types of support services do Just Better Care provide?
We support people with all aspects of their everyday living, so they can enjoy the best possible quality of life. Each service is tailored to meet each person’s requirements. Visits can range from a fortnightly service to once or more daily, right through to overnight or 24 hour care.
Who does Just Better Care support?
Just Better Care delivers tailored aged care and disability support to customers in their home and in their community.
How does the recruitment process work?
To ensure the right people join Just Better Care team, we use a thorough recruitment process. All recruitment is carried out locally.
All applicants submit an application form. The local Just Better Care office reviews applications and makes contact with shortlisted applicants. You may receive a telephone call before being invited to an interview.
We thoroughly screen all candidates before they can start work with us. This includes having a current and valid federal police check, working with children check (where applicable), a first aid certificate, current driver’s licence and proof of working rights in Australia.
Applicants who succeed through the recruitment process will be invited to attend orientation training. The local office will take you through our comprehensive training and onboarding program to set you up for success in your new role.
What ongoing training does Just Better Care provide?
All our staff go through a comprehensive orientation program before they can start working with us. Our staff also have access to ongoing training opportunities to ensure their skills remain up to date (including annual mandatory refresher training & skills training programs). We also provide a variety of free online learning resources to staff (including access to over 100 courses in our Learning Management System).
What are the main types of roles at Just Better Care?
There are four main role types at Just Better Care:
Community Support Professional
What is the role of a Community Support Professional?
Our Community Support Professionals provide crucial care and support to people in all aspects of their daily life. If you are passionate about making a real difference to people’s lives and want a career you can be proud of, this could be the role for you.
Being a Community Support Professional for Just Better Care gives immense job satisfaction. You will enjoy the special privilege of building unique, trusted relationships with each of the individuals you support. Our Community Support Professionals enter the homes of people from all walks of life, with different backgrounds and needs, lifestyles and personalities, and provide a unique support experience tailored to individual customer wants and needs. Our Community Support Professionals enjoy their jobs knowing that the important work they do enhances the lives of others, each and every day.
This important role brings challenges as well as rewards. The people we support have a wide range of emotional and physical needs. You will need patience, compassion and an ability to listen well, so you can support people in staying in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.
You must be able to travel between customers’ homes, by providing your own transport. You will also need a current federal police check, working with children check, and hold a current first aid certificate.
We provide the training and practical supervision you need to do your job well.
As a representative of the Just Better Care brand, you can be proud of being part of a strong supportive team, and your important role in your community.
What will be expected of me as a Community Support Professional?
Being part of the Just Better Care team is rewarding and gives great job satisfaction, but it also demands commitment and professionalism.
To be a Just Better Care support professional, it is essential you have a positive attitude, genuinely care for others, and are reliable and passionate about providing support.
You need to understand what the role of a Community Support Professional entails and be able to follow instructions.
Will I need previous experience in providing care and support?
Ideally candidates will have some previous experience (or transferrable skills), but this is not always necessary.
What qualifications do I need to be a Community Support Professional for Just Better Care?
In most offices a Certificate III or Certificate IV in aged and community care or equivalent is desirable. In some franchise offices these qualifications will be essential.
Knowledge and experience of community care is definitely an advantage. People who are good community support professionals have a combination of care, compassion and a calm approach, together with an enthusiasm for improving the quality of life of the people they support. It is essential that you respect the dignity and rights of each person. This includes supporting them to make their own decisions about all aspects of their care and support as far as they are able.
Having your own motor vehicle (or access to a car) and flexible availability is a requirement.
What is a franchise business?
Working for a franchise business means that your local office is part of a network of individual businesses. Each business (franchise owner) has a license to trade using the brand and methods of the franchisor – in this case, Just Better Care Australia.
How do you ensure each franchise provides high-quality home care?
We only select the right franchise owners to join our brand and strive hard to work in partnership with them to provide quality home care services. Our proven business systems make sure the customer comes first in everything that we do.
Just Better Care Australia has a dedicated national team who are in regular contact with franchise owners across the country. They provide advice and support to make sure businesses maintain the high quality standards of our brand.
All Just Better Care offices are ISO 9001 accredited, assuring you that our systems and processes are best practice. Every staff member holds a current federal criminal record check and undertakes thorough suitability screening during recruitment.
Who checks Just Better Care to make sure your services are safe and effective?
Just Better Care is regularly audited as part of our ISO accreditation. Auditors look through all systems, policies, procedures to ensure Just Better Care meets the regulator's high standards.