22 August 2017

Steps to accessing a Home Care Package

Our Support Advisors will work closely with you to assist you to plan the support services that best meet you and your family’s needs. Our staff make it easy for you and your family to ensure the right supports are provided to you by the right people.

We provide affordable and accessible in-home care services for older people, supporting them to live independently at home and within their community. 

Specialising in the development of flexible support options to meet 
your individual needs, we will support you to maintain your wellbeing and to continue living safely, independently and confidently in your own home.
To access a Home Care Package simply follow these six steps.

1. Eligibility

To access a Home Care Package (HCP), you first need to contact My Aged Care. A professional from the Aged Care Assessment Team (Aged Care Assessment Services in Victoria) will assess your eligibility for a Home Care Package.

2. Approval

An assessor will be arranged to visit you in your home to assess your care needs and determine the level of support required. The assessor will approve you for a level of care (Level 1 – 4) and place you in the National Prioritisation Queue. You will be notified of the outcome.

3. Financial considerations

The Australian Government subsidises a range of aged care services in Australia. If personal circumstances allow, you may need to contribute to the cost of your care.

4. Package Assigned

Once you reach the top of the National Prioritisation Queue, you will receive a letter stating that you have been assigned a package.  You then have 56 days to find your provider of choice to deliver your home care services.

5. Choosing a provider

You can select the provider you want to deliver your services and work with them to discuss your individual requirements. The best way to start is by researching different providers and speaking to them directly about the services they offer. You can also utilise the My Aged Care Service Finder.

6. Service commencement

Once you have accepted your Home Care Package and signed an agreement with your service provider, your services can commence. If your needs change over time, a reassessment may be required to access a higher level of care.
Get in touch with My Aged Care

1800 200 422
Hearing or speech loss (TTY):
1800 555 677
Speak and Listen:
1800 555 727
Help with English (TIS):
131 450