Feedback

We want to hear about your experiences with our office, staff and services

Feedback

At Just Better Care we recognise that all feedback provides the opportunity for quality improvement and that implementing changes enhances what we do. 

Contact National Office

Office hours

Monday
9am-5pm
Tuesday
9am-5pm
Wednesday
9am-5pm
Thursday
9am-5pm
Friday
9am-5pm
Saturday
Closed
Sunday
Closed
Services are provided 24 hours, 7 days a week

Responding to complaints

Just Better Care responds to all complaints quickly. This includes reviewing the complaints process with the customer and inviting the customer to participate in the resolution process. Just Better Care prioritises feedback based on the level of risk to the wellbeing, safety and health of customers. We investigate all complaints in consultation with those involved, communicate the outcome of the complaint in a timely manner and ask for your feedback as to how your complaint was handled.

Alternatively you may wish to receive support from the following external bodies: 


National Aged Care Quality and Safety Commission
Website: www.agedcarequality.gov.au/making-complaint/lodge-complaint



Australian Capital Territory Human Rights Commission Disability & Community Services
02 6205 2222
human.rights@act.gov.au
GPO Box 158
Canberra, ACT, 2601

The NDIS Quality and Safeguards Commission
Phone Options:
1800 035 544 (free call from landlines) or 
TTY 133677 (interpreters can be arranged) or
National Relay Service and ask for 1800 035 544



Queensland Department of Communities, Child Safety & Disability Services
Phone: 1800 080 464
Email: feedback@communities.qld.gov.au
Website: www.communities.qld.gov.au

New South Wales Ombudsman Disability
Phone: 1800 451 524
Email: nswombo@ombo.nsw.gov.au
Website: www.ombo.nsw.gov.au


Western Australia Health & Disability Services Complaints Office (HaDSCO)
Phone: 1800 813 583
Email: mail@hdsco.wa.gov.au
Website: www.hadsco.wa.gov.au



Victoria Disability Services Commissioner
Phone: 1800 677 342
Email: complaints@odsc.vic.gov.au
Website: www.odsc.vic.gov.au


South Australia The Health and Community Services Complaints Commissioner (HCSCC)
Phone: 1800 232 007
Email: info@hscc.sa.gov.au
Website: www.hscc.sa.gov.au

Compliments

Just Better Care enjoys hearing feedback from customers, particularly when our staff are providing great quality services and support.

Possible Awards

Should you wish to compliment a Just Better Care staff member, we encourage you to contact your local office and/or nominate staff for a Possible Award.

For more information on how to nominate staff visit the Possible Awards website


Frequently asked questions

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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.

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