We welcome referrals from healthcare professionals, General Practitioners, hospital and medical teams, case managers, and support coordinators who want dependable, compassionate, and high-quality in-home care for their clients or patients.
At Just Better Care, we provide personalised home care and community support services for people living with a disability, recovering from illness or injury, or needing aged care assistance. Our dedicated local teams work closely with referrers, customers and families to help ensure each person receives the right support, at the right time, to maintain independence and quality of life.
Who do we support?
We accept referrals for customers funded through:
- NDIS (National Disability Insurance Scheme)
- TAC (Transport Accident Commission)
- WorkCover and icare Attendant Care Programs
- My Aged Care – Support at Home
- Hospital at Home programs
- Private (self-funded) support services
Some of our local offices also deliver services under the Commonwealth Home Support Programme (CHSP).
Why choose Just Better Care?
- Flexible, tailored support: Short-term or long-term assistance, scheduled as often or as little as needed.
- Comprehensive services: Personal care, domestic assistance, community access, nursing, and specialist support.
- Local expertise: Each Just Better Care office is independently owned and operated, ensuring genuine local understanding and responsiveness.
- Reliable communication: We work closely with referrers to provide timely updates and support coordinated care.
Frequently Asked Questions for referral partners
Who can refer a client to Just Better Care?
Anyone supporting a person who may benefit from in-home support can submit a referral. This includes hospital discharge planners, General Practitioners, allied health professionals, support coordinators, case managers, community organisations, family members, and clients themselves.
What services can I refer a client for?
Clients can be referred for a range of supports, including in-home aged care services, Support at Home services, disability support services, private in-home care, short-term support following hospital discharge, and ongoing personal care or domestic assistance.
What happens after I submit a referral?
Once a referral is received, the local Just Better Care team will review the information and contact the client, or their representative, to discuss their needs, eligibility, and support options. If appropriate, the team will arrange an initial consultation and begin planning services.
How quickly will someone contact the client?
Response times vary depending on the client’s needs and location, but referrals are typically reviewed promptly and the client or referrer is contacted by the local office as soon as possible. If the referral is urgent, please indicate this in the referral form so the team can prioritise the request.
Can clients start services immediately?
In some cases, services may begin quickly, particularly for private care or where urgent support is needed following hospital discharge. If the client is waiting for an aged care assessment or government-funded support, private in-home care services may be available in the meantime.
What information should I include in a referral?
To help the team respond efficiently, include client contact details, key support needs, relevant health or mobility considerations, current services or funding, if applicable, and any urgency or discharge timelines. Providing as much detail as possible helps the team coordinate support more effectively.
Will I receive updates about the referral?
If you include your details in the referral, the local Just Better Care team can keep you informed about the outcome where appropriate and with the client’s consent.
Where does Just Better Care provide services?
Just Better Care operates through locally owned offices across Australia. Each office delivers services within its local community, helping clients receive responsive and personalised support. You can find your local Just Better Care office here.
Can I discuss a referral before submitting the form?
Yes. If you would like to discuss a client’s needs before making a referral, you can contact your local Just Better Care office directly. Find contact details for your nearest office.
What if the client is not eligible for government-funded care?
If a client is not eligible for government-funded support, private care services may still be available. These services can provide flexible support at home based on the client’s needs.
Submit a referral
To help your local Just Better Care office respond quickly and accurately, please complete the referral form below with as much detail as possible.
Our team will review your referral and contact you to discuss the customer’s care needs, preferences, funding pathway, and next steps. If needed, you can also contact your local Just Better Care office before submitting the referral.
Please note: Services and availability may vary by location.
