Staff stories

Ian,

Eastern Suburbs Group (Finalist 2019 Staff Awards)

Ian was a finalist in our 2019 National Staff Awards program. Ian has been a part of the Just Better Care team for eight years. ​He is a quiet achiever who is extremely thoughtful, caring and reliable. ​His passion and his high quality of service makes him stand out as a Community Support Professional.

Ian always puts his clients at the forefront of all his choices, has a positive attitude, and greets customers with a smile and sense of calm.

Some of the people he supports say: 

“I lived a long time in despair and isolation and ill health and loneliness and Ian coming to help me and spend time with me has given me the human contact I needed and allowed me to reciprocate in kind, in a nice and warm interrelationship which is very supportive in a relaxed way.”

“I pray for his family daily and enjoy his contact. We enjoy poetry together. It’s a wonderful exchange of two warm hearts”.

Bernice,

Gippsland (Winner 2019 Staff Awards)

Bernice was the winner of our 2019 National Staff Awards. Bernice started with Just Better Care after completing her Certificate III. She was returning to the workforce after having three young children. Bernice brightens everyone’s day, and always has a big smile. Her energy, warmth and positive outlook are infectious​.

Bernice is considerate and kind, and brings with her an enthusiasm to inspire others to do more. She has a nurturing spirit, and motivates those around her. 

Some of the people she supports say: 

 “I like all my carers but I chose Bernice because she taught me how to make stir-fries. We chopped lots of vegetables one night and we made six packets of stir-fry meals and we put them in the freezer. During the week I have ready made stir-fries and I just add my favourite meat. I really like this idea of Bernice’s.​”

“From the time Bernice became our care worker, she has always been most helpful and kind. Bernice has always had a smile on her face and nothing is too much trouble. All the staff that have been here have been wonderful and kind but Bernice has always gone that step further.​”

“Bernice is without doubt the most caring, empathetic professional carer I have ever been blessed to have care for me. Nothing is too much trouble, not even a hug if I am overcome by tears. Quality of her work is excellent. Bernice treats my home as she would her own.”​

Brenda,

Brisbane North/CBD and Brisbane Outer North (Finalist 2019 Staff Awards - Office Category)

Brenda was selected as a finalist in our 2019 National Staff Awards in the office staff category. Brenda has an extensive background in the disability industry, and has also worked with the Department of Child Services. She has a deep sense of compassion, is highly organised, and wants to do all she can to help people with disability to life a full life with dignity.

Brenda finds solutions to problems and understands the importance of family in providing the right kind of support.​ She is an active listener and a keen learner and continually strives to achieve greater outcomes for the business and improve her skills. She easily transitions to areas she has not encountered before, and brings a sense of enthusiasm and a passion to everything she does. 

Simone,

Gold Coast & Northern Rivers NSW (Winner 2019 Staff Awards - Office Category)

Simone was the winner of our 2019 National Staff Awards in the office staff category. Simone began her career as a casual Support Professional returning to the workforce after raising her two young daughters as a single mum.​ She was quickly recognised for her commitment to her clients and to embodying the values of Just Better Care.

After taking on a permanent role with Just Better Care, Simone was quickly promoted to the role of Franchise Manager for both the Gold Coast and Northern Rivers offices. Both of these offices have experienced strong growth and client outcomes under her direction. Simone works tirelessly for ​Just Better Care to ensure her clients and staff are happy around the clock. 

Simone’s Franchise Owner says:

“Simone has a passion for care and helping everyone. She has gone above and beyond and her dedication to her work and her family needs to be recognised.”​

Jaimee,

Brisbane North/CBD and Brisbane Outer North (Winner 2020 - Staff Awards Office Category)

Jaimee won the 2020 National Just Better Care Possible Award in the office Category. Jaimee's leadership skills have magnified during her 12-month tenure and she works hard to achieve her performance goals.

Eagerness to Make a Difference and Learn

Jaimee joined the team in August 2019 with the aspiration to enhance her knowledge in the Aged Care sector in a Care Manager’s role. Having held a number of positions within the aged and disability industry it was her drive and desire to not only make a difference to the lives of the most vulnerable in our community but her eagerness to learn and develop her skills that ultimately made her successful in her application as Package Manager.

Leadership skills and challenging herself

Her leadership skills have magnified during her 12-month tenure and she works hard to achieve her performance goals. As a mostly introverted person, she challenged herself to record a series of educational videos for our social media channels in which she describes the “aged care journey”, and she has most recently been the star of our national interview with Channel 7 talking about the benefits of home care.

Jaimee's Franchise Owner says:

“Jaimee’s employment in my team has been the first time in my career that any of my team has received consistent, high-level feedback of such calibre across the whole customer base. We are thrilled that Jaimee has been recognised with this award“ Susanne Jones, Managing Director

 

Tanya,

(Winner 2020 Staff Awards - Community Category) Melbourne Bayside & South East Melbourne

Tanya is a phenomenal carer. She has a bright and bubbly personality, which enables her to build rapport easily, not only with clients but with their families as well.

Bright & Bubbly Tanya

Tanya is a phenomenal carer. She has a bright and bubbly personality, which enables her to build rapport easily, not only with clients but with their families as well.

She is skilled in her profession, which is evident in the positive feedback we receive regarding her work.

Always goes above & beyond

Tanya is flexible, agreeing to last-minute shifts on a regular basis, ensuring that clients receive the care they need.

Tanya always goes above and beyond to assist her clients in meeting their goals. Tanya recently assisted a client to sort her meals so she would always be eating meals within their expiry date and not be consuming off food. By addressing this, Tanya has improved the health of her client and increased their independence within the home.

What do customers have to say about Tanya?

“Tanya noticed I would need new gloves as I am in a wheelchair and the gloves I was wearing had holes in it. I didn`t even ask her to get me anything or told her I need new gloves but she just asked one of her friends who works of Bunnings to give her a couple of gloves and then she just turned up and dropped off a couple of gloves for me. That was so beautiful of her as I really need them. Tanya is such a good person”.

“Carer Tanya Eagles has worked with my mother, Pamela Anderson this year in May and there was a gas leak which Tanya noticed and called the gas company while talking to ACCESSCARE and our office and comforting Pamela. Tanya then extended the shift and waited with Pamela until it was safe to go back into the house.  She also contacted myself to make sure mum was supported for the evening if necessary.  She is a safety Champion.  We are very grateful for her care.”