COVID-19 Coronavirus

Information and resources to stay safe

Coronavirus disease COVID-19 is a respiratory illness, with flu-like symptoms such as a cough, fever, and in more severe cases, difficulty breathing.

The health and wellbeing of our customers and staff remains our highest priority.

We understand the uncertainty surrounding COVID-19, and it is our goal to provide you with both information and resources from trusted sources so you can be informed as the situation develops.

Just Better Care offices are reinforcing their infection control procedures and continually monitoring all employees and procedures to minimise the potential impact of COVID-19.
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Infection Control

Just Better Care offices across the network are reinforcing their infection control procedures and is monitoring all advice from the Australian Government Department of Health.

Follow Instructions

We are committed to the safety of all our customers and staff. When working with our staff, please follow all instructions in the interests of your wellbeing.

Essential Workforce

All Just Better Care staff are designated as "essential employees" who play a critical role in the delivery vital support in our customer's homes and communities.

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.  Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease. 

Steps we are taking to protect our staff and customers: 

Staying up-to-date with the latest news on COVID-19, released by the applicable state and national government agencies.

Monitoring updates from the Australian Government Department of Health and your local state/territory health departments.

Strongly encouraging COVID-19 vaccination.

Reinforcing the training available to all Just Better Care staff and Community Support Professionals on the latest COVID-19 and infection prevention and control.

Communicating our Emergency Preparedness Plan to employees.

Screening all Community Support Professionals at the beginning of each day for symptoms and possible risk of exposure to COVID-19.

Increasing handwashing and hand-sanitising protocols: upon arrival, before/after direct contact and at regular intervals throughout the day.

Wearing the appropriate Personal Protective Equipment (PPE) in accordance with state based department of health guidelines.

Limiting customer exposure by helping with tasks outside of the home such as medication collection, groceries and running errands on their behalf.

Responding quickly to any customer symptoms of COVID-19 and seek advice from the applicable state/territory local department of health.

For more information please visit a selection of official sources below:


Would you like more information?

Please contact your local Just Better Care office with any questions you may have concerning COVID-19.