Take control of your Home Care Package with the Just Better Care national network of trusted providers

If your current Home Care Package provider is no longer meeting your needs, you don’t have to stay. Switching providers is easier than you might think—and at Just Better Care, we’re here to guide you every step of the way.

With 35 locally owned offices across Australia and over two decades of experience, Just Better Care offers trusted, person-centred support—so you can live independently and confidently at home.

Why switch providers?

There are many reasons people consider switching Home Care Package providers. You might be looking for:

  • Better value from your package funds
  • More consistent or culturally aligned staff
  • Faster response times and clearer communication
  • Additional services like clinical care, social support or technology-enabled scheduling
  • Stronger local knowledge and community connections

If something doesn’t feel right, it’s okay to explore your options. You deserve a provider who listens, responds, and delivers quality care with respect.

What to consider before switching

Before making the move, it’s important to:

  1. Review your current Home Care Agreement: Check the notice period (usually 2 to 4 weeks).
  2. Compare providers: Look for a provider who offers the services and support you need now—and into the future. At Just Better Care, we tailor our care plans to each individual, with transparent pricing and a consistent and comprehensive locally based team. 
  3. Plan the timing: Ensure there’s no gap in your care. Our local team can coordinate your transition and help you choose a start date that ensures continuity.

How to switch to Just Better Care?

We make the process simple and stress-free:

Step 1: Contact Just Better Care
Call your nearest office or complete our online enquiry form. We’ll organise a free, no-obligation consultation to understand your needs and answer your questions.

Step 2: Notify your current provider
Once you decide to switch, let your current provider know in writing. We can help you draft this if needed.

Step 3: Update your details with My Aged Care
Call My Aged Care on 1800 200 422 or update your provider online. You’ll need to reallocate your Home Care Package to Just Better Care using your unique referral code.

Step 4: Begin care with Just Better Care
Our team will work with you to finalise your new care plan and start delivering services. We handle the handover so you don’t have to.

Why choose Just Better Care?

  • 35+ locations across every state of Australia
  • Locally owned, nationally connected
  • Tailored care plans
  • Consistent, trained Support Workers and healthcare professionals
  • 24/7 customer assistance
  • Multilingual and culturally responsive care available
  • MyJBC App to manage services, appointments, and requests

Let’s make the switch simple

Your Home Care Package is about supporting your health, independence and wellbeing—not adding stress when things aren't the way they should be! At Just Better Care, we’re committed to making sure your funding goes further and your experience feels personal, reliable and empowering.

Ready to switch?

Call your local Just Better Care office or make an enquiry online. We’re here to help you make the most of your Home Care Package.