Private Home Care in Adelaide
Private Home Care Services For Elderly at Home
At Just Better Care Adelaide, we know that care isn’t one-size-fits-all. That’s why our private home care services are designed around your preferences, your schedule, and your goals. Giving you greater independence and peace of mind at home.
Whether you're an older person looking for tailored support, someone living with disability, or recovering from a hospital stay, our local team in Torrensville is here to help. With no waiting lists, fast onboarding, and compassionate staff who live and work in the Adelaide community, we’ll get your care started quickly and smoothly.
What can I get with Private care in Adelaide?
Flexibility and control
With Just Better Care Private, you’re in control. Gain priority access to your local care team to easily update or scale your support—whether you need extra help during recovery, changes to visit times, or different services. Private care gives you the flexibility to tailor your schedule without the delays often associated with government-funded programs.
Local Care
Our local office means you get more than home care—you get a team close by who understands your community, can respond quickly, and provides the reassurance of face-to-face support whenever you need it.
Peace of mind at home
Your safety and comfort matter. All team members delivering private in-home care undergo rigorous screening and are selected based on their qualifications, experience, and personal suitability. We thoughtfully match you with Support Workers who align with your health needs, lifestyle, and preferences—so you feel confident and supported at home.
Immediate access to support services
Private care means you can begin receiving professional, in-home support right away. There’s no need to wait for government approvals or my aged care assessments. Whether you need urgent assistance or wish to plan ahead, our team is ready to provide reliable support on your terms.
Truly personalised support plans
No two customers are the same. That’s why we take a collaborative approach to create a tailored support plan that reflects your unique needs and goals. Plans can be adjusted over time, whether through formal reviews or simple requests—offering a responsive, customer-led experience from the start.
Trusted private care provider
Across the Just Better Care network, we deliver thousands of hours of private care each day—helping people remain independent and active in their local communities. Our ISO-accredited policies and procedures, experienced teams, and commitment to quality mean you can trust us to deliver safe, consistent, and compassionate care in your home, every day.
Privacte Home Care for older Australians
It’s our goal to assist our customers to remain independent and safe in their own home, providing a range of consistent, quality support services, from help around the home to clinical and high-intensity support.
Our experienced team will tailor a plan of support services that meet all your requirements, from occasional visits to comprehensive, 24-hour support.
We understand the importance of family and local connections. With its award-winning technology, our MyJBC app ensures you stay connected with the support you need, can communicate with your loved ones, and control your services in your own time.
Services for people living with disability
You may wish to purchase additional support hours beyond an existing support plan for yourself or a loved one.
Talk to the Just Better Care Adelaide office about your options to “top up” hours of support with a range of quality support services.
Alternatively, we can design a plan that works alongside your existing services.
Post Hospital Support
The experienced Adelaide team will assist you in transitioning safely from hospital to home, offering immediate support for people of all ages and their families.
Stay surrounded by the familiar comforts of home and receive quality support from our local healthcare professionals.
Support can be provided as intensive services for a short time or at varied levels over a longer period.
What others say about Just Better Care Adelaide?
A while back I noticed that my Mum wasn’t coping at home on her own. Mum doesn’t want to go into a nursing home and with the support of her local Just Better Care office I was able to get home support quickly
When I came out of hospital after heart surgery, I wasn't able to do things for myself. I credit my speedy recovery to the wonderful team from my local Just Better Care.
Jenny thinks her Support Workers from Just Better Care are fantastic. I added another four hours a week to her plan so she can go to the local NDIS movie club with her friends at the cinema. She looks forward to it every week!
When I go travelling overseas or interstate I can easily make changes to my schedule of support. It's just a quick phone call to my local Just Better Care office and they sort it all out for me, it's never an issue.”
You're in control with My JBC App
FAQ about Private Home Care in Adelaide
Yes. Every Just Better Care office is owned, operated and managed by a team of local healthcare professionals, including nurses, Support Workers and an office support team, backed by a national support office. Just Better Care Adelaide is independently owned and operated, founded and led by Regan and Shauna, and based at the Torrensville Hub.
There is no formal assessment process by a GP or government assessor. Instead, a registered nurse at each Just Better Care location will assess you to determine which support services you would most benefit from.
Every state of Australia has a Just Better Care location, each with a defined geographic service area. The Adelaide team provides private in-home care across the Adelaide CBD, Broadview, Nailsworth, Salisbury, Elizabeth, Mawson Lakes, Pooraka, Golden Grove, Surrey Downs, Payneham, Magill, Brighton, Hove, Morphett Vale, Hackham, Christie Downs and surrounding suburbs. Enter your suburb or postcode in the checker to confirm we cover your area.
Every Just Better Care location endeavours to provide the highest level of customer service and personalisation to all customers, each office will prioritise these requests around the needs of a customer
Yes, you will meet your Just Better Care Support Team and if your original team changes we will notify you of this change. If at anytime you have any questions about your team, your schedule or your support services, contact your local office team or coordinator.
Every office is independently owned, operated and managed and as such, the billing arrangements and terms of payment can vary between offices. The most common scenario is that an invoice will be generated weekly and payment terms will be within 7 days of receipt of invoice. Please verify this with your local Just Better Care office
Just Better Care Private was launched in August 2024 to cater to everyone who wishes to independently fund their support services or top up an existing support plan with additional hours or support services.
The Just Better Care brand has been providing in-home support services for more many years.
The Adelaide office has provided support services for many years.
Via the My JBC App, the feedback page of the local office or the national support office justbettercare.com/feedback. This page also has some FAQ’s about our processes of managing feedback and peak bodies that you can also speak with about your feedback.
Yes. Alongside private, self-funded care, our Adelaide team delivers government-funded aged care under the Support at Home program, which replaced Home Care Packages on 1 November 2025. If you are an existing customer who transitioned from the former package program, talk to our local team about your options.
Many of our customers also privately pay to “top up” their home care package with more hours or additional services that their home care package does not allow for.
You can receive as many hours of care as you want each week. The hours can be easily increased or decreased whenever your needs change. You can also continue to work with your current trusted providers, such as cleaners or gardeners as part of your ongoing support plan.
Yes, all of our Support Workers understand that they need to perform their duties in a safe and responsible manner and this may mean that there are some tasks or requests that they will unable to perform. It's best to discuss any new requests or services with your office coordinator so that they can be arranged prior to the commencement of the rostered service.
No, there is no minimum period, although being open and transparent about how long you need support will help the office accommodate and schedule your support.
Our private support is charged by the hour. The minimum shift is usually two hours, but this varies by location and the support being provided. Ask the Just Better Care Adelaide office about the minimum shift time for the services in your care and support plan.
Yes, most offices provide disability support services under NDIS. Please enquire with the office directly about your options.
This will vary between Just Better Care locations as well as penalties such as cancellation fees. Typically, cancellations are accepted at no additional charge within 48 hours of the shift commencing.
Your Service Agreement will list out all the terms and conditions that are applicable to your support services, including how the local office deals with cancellations and rescheduling services.
Private in-home services. The Just Better Care office support team coordinates your needs and requests, and the Just Better Care clinical and management team (where applicable) provides oversight and management to ensure the support is delivered safely. The travel to your home from Just Better Care to arrive and the hourly or fixed rates of the various support team members included in your care and support plan.
You, the customer, pay for our services. You don’t have to receive government contributions; you can either pay privately or, if you do receive a subsidy, choose to top up your support privately. Our rates and charges will be explained to you upon enquiry; these rates and charges can differ based on location.
All offices are independently owned and operated. All accept credit cards or direct deposits; some may also offer a direct debit arrangement for ongoing support costs. Please check their preferred payment arrangements with the Just Better Care Adelaide office.
Head to our Getting Started page and answer a few quick questions about your support needs, and the local Just Better Care office will return contact to begin receiving support at home.
Yes, the team member who is rostered for the service is qualified and experienced in the support being provided. Each office has access to Support Workers, Nurses, and other healthcare professionals to assist customers with a variety of needs.
Just Better Care also provides ongoing support and education to all team members so they can deliver the highest standard of care to all customers.
Yes, we’ve got experience working with a range of medical conditions. All Just Better Care team members undergo extensive training and hold the relevant qualifications to provide clinical support, as well as support for long-term conditions.
Wherever possible, yes. Building positive and trusting relationships with your support team is essential at Just Better Care. You're supported by a small, consistent team, and with 86 Support Workers and two nurses based locally, you'll see familiar faces. You'll also have complete visibility of your support team, including any changes to arrangements and scheduled visits, via the My JBC App.
Yes, Just Better Care can be provided on a short-term basis; being open and transparent about how long you will require support will assist us in making team members available.
Whilst we prefer our team members to be easily identifiable in uniforms, they can arrive in plain, discrete, casual clothing at your request.
No, we provide services to people 18 and older (and younger in rare cases). While we predominantly work with older people and people living with disabilities, we can also support adults who require home support but don’t describe themselves as older or living with a disability.
Participating Just Better Care offices provide the full range of Just Better Care Private services, including:
- Trusted and qualified Support Workers who perform many tasks including domestic assistance, personal care, travel and transport. They can also help with community access and much more.
- Registered and Enrolled Nurses for clinical support.
- Specialised support when transitioning from hospital to home and assisting with your recovery at home. Support can be short-term as required or scaled up to 24/7.
Just Better Care offices also have access to a range of local allied health professionals, including occupational therapists, nutritionists, physiotherapists, podiatrists and more.
Private home care is personalised support in your home. You pay in full for all services provided and there is no government subsidy. This means that customers receive the expert care they need without a waitlist for the service.
The Just Better Care brand has been providing in-home support services for many years.
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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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