Since our inception, we’ve been empowering customers by providing a range of innovative services, tailored to meet individual needs. Working with you in partnership, our experienced and local team will take the time to get to know you, supporting you to maintain your wellbeing and continue to engage in your local community.
It can be daunting when the things you have always done start to get a bit harder to manage. But assisting you to get the support you need, identifying your strengths and capacities, and working with you to identify opportunities for you to continue doing what you love, is why we’re here.
Sometimes knowing that you have someone there to help with the household chores is all you need to feel confident and in control. Maybe it’s walking the dog, cleaning the house, help with the weekly shop or the laundry. Just Better Care can tailor support to meet these needs.
Being able to share a cuppa, get out of the house for a few hours, or connect with people you know and trust, is is beneficial to a persons wellbeing. Whether you want to plan activities, or just to know that someone you enjoy spending time with will be there at specified times, Just Better Care can tailor support to meet these needs.
Fancy a trip to the nursery and an afternoon of gardening? Care to take in a movie or play? Enjoy playing cards or arts and crafts? Supporting you to engage in activities you love, and identifying ways to maintain your chosen levels of independence is what we do best.
At Just Better Care we specialise in higher levels of support for people who may have very complex needs: memory loss or dementia; high care services including personal care, nursing care or palliative care and other specialised services such as continence management.
A cancellation fee applies in some circumstances. Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service. If you cancel within 24 hours, you may incur a cancellation fee.
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let us know so we can implement changes and improvements.
Support staff are required to call coordinators when they have concerns for a customer's wellbeing or if an incident occurs. Examples of reasons when a staff member would need to contact the office include:
All Just Better Care staff are thoroughly screened (including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
If the extra task can be completed safely and within the time allocated for the service, your staff member will be happy to assist. Some programs are restricted; please call our office if you are unsure.
Services can only go ahead if you are at home. Please let the office know if you won't be home for a service so it can be rescheduled. If you don't notify the office, you may still have to pay for the service.
We will discuss with you any services with you that fall on a public holiday. If you prefer, your service could potentially be moved to a different day; just let us know.
Yes, you will be notified of any changes to the staff who deliver your services.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.