At Just Better Care we recognise that all feedback provides the opportunity for quality improvement and that implementing changes enhances what we do.
You may also choose to contact Just Better Care head office
Alternatively you may wish to receive support from the following external bodies:
|National Aged Care Quality and Safety Commission
|The NDIS Quality and Safeguards Commission
1800 035 544 (free call from landlines) or
TTY 133677 (interpreters can be arranged) or
National Relay Service and ask for 1800 035 544
|New South Wales Ombudsman Disability
Phone: 1800 451 524
Should you wish to compliment a Just Better Care staff member, we encourage you to contact your local office and/or nominate staff for a Possible Award.
For more information on how to nominate staff visit the Possible Awards website
There are several possible outcomes:
We record all details of your concern and securely store the information. Information will be passed on and escalated to Management. Only those involved will have access to this information.
We will seek your guidance and keep you up to date and ensure that you are as involved, to the extent that you wish.
If you’re unhappy with our services you can:
At Just Better Care we value your feedback and encourage you to speak directly to your local office as it helps us to continue to provide quality services.
Whenever you or your family receive a service from Just Better Care, you have the right to:
Receive personal privacy, respect and courtesy
Be involved in choosing how and when your support services are provided
Be given sufficient information to make informed choices
Be supported in a way that maximises independence, and feels safe and secure
Be supported without discrimination, victimisation or feelings of obligation
Continue cultural and religious practices freely, and use your language of choice
Receive itemised accounts for all services provided
Have access to information about your support and other personal information
Be at the centre of decisions around the design and delivery of the services you receive
Work with Just Better Care to achieve your goals
Have the right to lodge a complaint about a service without fear of being disadvantaged in any way
Have the right to appoint another person as an advocate and/or spokesperson whenever you like
Have the right to request access to all information about you that is held by Just Better Care.
We want to hear from you, if you or your family:
Not only could your feedback help us to improve what we do, it may also help us to provide a better service for many other people too.
Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.