Feedback

At Just Better Care we recognise that all feedback provides the opportunity for quality improvement and that implementing changes enhances what we do. 

You may also choose to contact Just Better Care head office

Contact Northern Beaches & Northern Suburbs

Office hours

Monday
8AM-5PM
Tuesday
8AM-5PM
Wednesday
8AM-5PM
Thursday
8AM-5PM
Friday
8AM-5PM
Saturday
Closed
Sunday
Closed
Services are provided 24 hours, 7 days a week

Responding to complaints

Just Better Care responds to all complaints quickly. This includes reviewing the complaints process with the customer and inviting the customer to participate in the resolution process. Just Better Care prioritises feedback based on the level of risk to the wellbeing, safety and health of customers. We investigate all complaints in consultation with those involved, communicate the outcome of the complaint in a timely manner and ask for your feedback as to how your complaint was handled.

Alternatively you may wish to receive support from the following external bodies:


National Aged Care Quality and Safety Commission
Website: www.agedcarequality.gov.au/making-complaint/lodge-complaint

The NDIS Quality and Safeguards Commission
Phone Options:
1800 035 544 (free call from landlines) or 
TTY 133677 (interpreters can be arranged) or
National Relay Service and ask for 1800 035 544

New South Wales Ombudsman Disability
Phone: 1800 451 524
Email: nswombo@ombo.nsw.gov.au
Website: www.ombo.nsw.gov.au

Compliments

Just Better Care enjoys hearing feedback from customers, particularly when our staff are providing great quality services and support.

Possible Awards

Should you wish to compliment a Just Better Care staff member, we encourage you to contact your local office and/or nominate staff for a Possible Award.

For more information on how to nominate staff visit the Possible Awards website


Frequently asked questions

Meet the team

Photo of Annabelle
Annabelle
Coordinator
Photo of Beata
Beata
Package Manger & Dementia Specialist
Photo of Bettina
Bettina
Manager Clinical and Service Operations
Photo of Elizabeth
Elizabeth
Financial Accountant
Photo of Jackie
Jackie
Coordinator
Photo of Jennifer Brown
Jennifer Brown
Accounts receivable and admin officer
Photo of Julia
Julia
Finance Officer
Photo of Leanne
Leanne
Coordinator
Photo of Lena
Lena
Package Manger
Photo of Monika
Monika
Coordinator
Photo of Sarah
Sarah
Clinical Nurse Consultant
Photo of Sharon
Sharon
Coordinator
;

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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.

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