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At Just Better Care Private we recognise that all feedback provides the opportunity for quality improvement and that implementing changes enhances what we do
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Frequently asked questions
Yes, each Just Better Care has a walk in location in the community. They are owned, opeated and managed by a team of local healthcare professionals, including Nurses, Support Workers, Office Support Team. They are also supported by a national support office.
Just Better Care Private was launched in August 2024 to cater to customers who wish to independently fund their support services or top-up an existing support plan with additional hours or support services.
Yes, the Just Better Care brand has been providing in-home support services for almost 20 years.
Every office is independently owned, operated and managed and as such, the billing arrangements and terms of payment can vary between offices. The most common scenario is that an invoice will be generated weekly and payment terms will be within 7 days of receipt of invoice. Please verify this with your local Just Better Care office
This will vary between Just Better Care locations as well as penalties such as cancellation fees. Typically, cancellations are accepted at no additional charge within 48 hours of the shift commencing.
Your Service Agreement will list out all the terms and conditions that are applicable to your support services, including how the local office deals with cancellations and rescheduling services.
Every Just Better Care location endeavours to provide the highest level of customer service and personalisation to all customers, each office will prioritise these requests around the needs of a customer
Yes, you will meet your Just Better Care Support Team and if your original team changes we will notify you of this change. If at anytime you have any questions about your team, your schedule or your support services, contact your local office team or coordinator.
Yes, all of our Support Workers understand that they need to perform their duties in a safe and responsible manner and this may mean that there are some tasks or requests that they will unable to perform. It's best to discuss any new requests or services with your office coordinator so that they can be arranged prior to the commencement of the rostered service.
Yes, the team member who is rostered for the service is qualified and experienced in the support being provided. Each office has access to Support Workers, Nurses and other healthcare professionals to support customers with a variety of support requirements.
Just Better Care also provide ongoing support and education to all team members so that they provide support at the highest standard to all customers.
Yes, we’ve got experience working with a range of medical conditions. All Just Better Care team members undergo extensive training and have the relevant qualifications to deal with support of a clinical nature as well as long-term conditions.
Private home care is personalised support in your home. You pay in full for all services provided; there is no Government subsidy. This also means that families receive the care they need without a waitlist for the service.
Participating Just Better Care offices provide the full range of Just Better Care services, including:
- Trusted and qualified Support Workers are here to help you. They perform many tasks, including domestic assistance, personal care, travel and transport. They also help with community access and much more!
- Registered and Enrolled Nurses for clinical support.
- Specialised support when transitioning from hospital to home and assisting with your recovery at home with support that can be scaled up to 24/7.
Just Better Care offices also have access to a range of local allied health professionals, including Occupational therapists, nutritionists, physiotherapists, podiatrists and more.
You can receive as many hours of care as you need each week. The hours can be easily increased or decreased whenever your needs change. You can also continue to work with your current trusted providers of cleaning and gardeners as part of your ongoing support plan.
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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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