Your Questions About Private Care, Answered
Private Home Care FAQ's
Choosing the right support for you or a loved one can feel overwhelming. We’ve put together these frequently asked questions to help you understand how private home care works, the types of services available, and how we can support you with choice, flexibility and dignity, whether you’re planning ahead or need help at short notice.
Read through these answers to familiar questions. If you still have questions, our local Just Better Care team is always happy to talk through your situation and help you explore what private care might look like for you.
Understanding Just Better Care Private
Yes, each Just Better Care has a walk in location in the community. They are owned, opeated and managed by a team of local healthcare professionals, including Nurses, Support Workers, Office Support Team. They are also supported by a national support office.
Just Better Care Private was launched in August 2024 to cater to customers who wish to independently fund their support services or top-up an existing support plan with additional hours or support services.
Yes, the Just Better Care brand has been providing in-home support services for almost 20 years.
Every office is independently owned, operated and managed and as such, the billing arrangements and terms of payment can vary between offices. The most common scenario is that an invoice will be generated weekly and payment terms will be within 7 days of receipt of invoice. Please verify this with your local Just Better Care office
This will vary between Just Better Care locations as well as penalties such as cancellation fees. Typically, cancellations are accepted at no additional charge within 48 hours of the shift commencing.
Your Service Agreement will list out all the terms and conditions that are applicable to your support services, including how the local office deals with cancellations and rescheduling services.
Every Just Better Care location endeavours to provide the highest level of customer service and personalisation to all customers, each office will prioritise these requests around the needs of a customer
Yes, you will meet your Just Better Care Support Team and if your original team changes we will notify you of this change. If at anytime you have any questions about your team, your schedule or your support services, contact your local office team or coordinator.
Yes, all of our Support Workers understand that they need to perform their duties in a safe and responsible manner and this may mean that there are some tasks or requests that they will unable to perform. It's best to discuss any new requests or services with your office coordinator so that they can be arranged prior to the commencement of the rostered service.
Yes, the team member who is rostered for the service is qualified and experienced in the support being provided. Each office has access to Support Workers, Nurses and other healthcare professionals to support customers with a variety of support requirements.
Just Better Care also provide ongoing support and education to all team members so that they provide support at the highest standard to all customers.
Yes, we’ve got experience working with a range of medical conditions. All Just Better Care team members undergo extensive training and have the relevant qualifications to deal with support of a clinical nature as well as long-term conditions.
Private home care is personalised support in your home. You pay in full for all services provided and there is no government subsidy. This means that customers receive the expert care they need without a waitlist for the service.
Participating Just Better Care offices provide the full range of Just Better Care Private services, including:
- Trusted and qualified Support Workers who perform many tasks including domestic assistance, personal care, travel and transport. They can also help with community access and much more.
- Registered and Enrolled Nurses for clinical support.
- Specialised support when transitioning from hospital to home and assisting with your recovery at home. Support can be short-term as required or scaled up to 24/7.
Just Better Care offices also have access to a range of local allied health professionals, including occupational therapists, nutritionists, physiotherapists, podiatrists and more.
You can receive as many hours of care as you want each week. The hours can be easily increased or decreased whenever your needs change. You can also continue to work with your current trusted providers, such as cleaners or gardeners as part of your ongoing support plan.
Private in-home services. The Just Better Care office support team coordinates your needs and requests, and the Just Better Care clinical and management team (where applicable) provides oversight and management to ensure the support is delivered safely. The travel to your home from Just Better Care to arrive and the hourly or fixed rates of the various support team members included in your care and support plan.
You, the customer, pay for our services. You don’t have to receive government contributions; you can either pay privately or, if you do receive a subsidy, choose to top up your support privately. Our rates and charges will be explained to you upon enquiry; these rates and charges can differ based on location.
Yes, we are an approved provider of Home Care Packages and all offices will also provide Support at Home after 1st July 2025.
Many of our customers also privately pay to “top up” their home care package with more hours or additional services that their home care package does not allow for.
Yes, most offices provide disability support services under NDIS. Please enquire with the office directly about your options.
Yes, every state of Australia has a Just Better Care location. They have a defined geographic area in which they operate. Head to our getting started page and enter your postcode to see if Just Better Care is available in your home suburb.
Head to our Getting Started page and answer a few quick questions about your support needs, and the local Just Better Care office will return contact to begin receiving support at home.
There is no formal assessment process by a GP or government assessor. Instead, a registered nurse at each Just Better Care location will assess you to determine which support services you would most benefit from.
Yes, Just Better Care can be provided on a short-term basis; being open and transparent about how long you will require support will assist us in making team members available.
Building positive and trusting relationships with your support team is essential at Just Better Care. We will often introduce customers to a “support team” so that if the usual support worker is not available, there is a backup option that is a familiar face. You'll also have complete visibility of your support team (as well as any changes in the arrangements) and scheduled visits via the My JBC App.
Via the My JBC App, the feedback page of the local office or the national support office justbettercare.com/feedback. This page also has some FAQ’s about our processes of managing feedback and peak bodies that you can also speak with about your feedback.
No, we provide services to people 18 and older (and younger in rare cases). While we predominantly work with older people and people living with disabilities, we can also support adults who require home support but don’t describe themselves as older or living with a disability.
Our private support is charged by the hour. The minimum shift is usually two hours, but this varies by location and the support being provided. Ask your local Just Better Care office about the minimum shift time for the services in your care and support plan.
No, there is no minimum period, although being open and transparent about how long you need support will help the office accommodate and schedule your support.
Whilst we prefer our team members to be easily identifiable in uniforms, they can arrive in plain, discrete, casual clothing at your request.
All offices are independently owned and operated. All accept credit cards or direct deposits; some may also offer a direct debit arrangement for ongoing support costs. Please check their preferred payment arrangements with your local Just Better care office.
Private Home Care Advice, News and Information
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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.
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