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Just Better Care

You have the right to change Home Care Package providers at any time

Changing Home Care Package provider

Each person has choice and control over their Home Care provider.

People change their Home Care Package provider for a variety of reasons including:

  • Better value for money.
  • Higher quality services and support, especially if there are communication issues or inconsistent and unreliable carers from a current provider.
  • Needs have changed and the current provider does not meet the needs.
  • Relocating to a different area.

As of January 2023, providers cannot charge exit fees. Generally, most providers require two weeks’ notice to change.

Your local Just Better Care office can assist you to find this information within your Home Care Package Agreement or Service Agreement as part of the process to change your Home Care Package Provider to Just Better Care.

Whilst it may be daunting to move provider, your local Just Better Care office can assist you to answer your questions about our support services and ensure a smooth transition.

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Just Better Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We also acknowledge the diversity of Australian culture and extend our support to all individuals, regardless of culture or sexuality.

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