When people think about careers in the in-home care industry, they tend to focus on Support Worker or nursing roles, but those options don’t suit everyone. From Roster Coordinators to Office-Based Administration, there are many roles that you might not have heard of.


We spoke with Teagan from Just Better Care Brisbane about her day-to-day experience being a Home Care Package Advisor. We think you will agree it’s an engaging and highly rewarding role.
 

What is the core responsibility of a Home Care Package Advisor and how does the role vary?

“My responsibilities are a little bit of everything. I’m the bridge between Allied Health and our customers — helping them manage their funds appropriately and effectively.” 

A Home Care Package Advisor acts as the link between Allied Health professionals, clinical teams and the customer. They manage funds, support planning, service coordination and ongoing communication with customers and families.

Each day brings something different — one moment might involve ordering mobility equipment, and the next, applying for a package increase after a hospital stay. With a caseload of 10–20 customers a day, this role is both dynamic and rewarding.

“Day-to-day it looks very different, which keeps the job so interesting!”

What kind of background is beneficial and how are risks and needs identified?

“I was a registered nurse in my past career, focusing on oncology. That experience really helps me identify risks.”

Coming from a clinical background, such as nursing, is invaluable. It allows the Home Care Package Advisor to quickly assess risks — whether medical, environmental or behavioural and initiate the right supports through allied health and internal clinical teams.

Risks are identified through monthly budget reviews, communication with support workers, and direct observations. Home Care Package Advisors act quickly when a customer’s needs change — whether it’s a fall, declining mobility, or behavioural signs that suggest a review is needed.

“Support Workers are given the tools to identify concerns. They’re really good at letting us know when something’s not right.”

How does a Home Care Package Advisor communicate with customers and their family?

“We keep each other in the loop via phone call, email, or however it needs to be done. We make sure families are happy with the process.”

Communication is constant and proactive. Home Care Package Advisors regularly update families — especially during home modifications or following a hospital discharge to ensure they feel informed and supported.

 

Memorable moments from shared by Teagan highlight just how impactful great communication and the right support, at the right time, can be:

  • Arranging a four-wheel walker so a customer could safely access her community again.
  • Coordinating a new bed and recliner to reduce fall risk and help a customer stay in their home longer.
  • Hosting a morning tea event where customers could connect with their own Support Workers as well as the wider Just Better Care office and support team. 

“It was absolutely brilliant seeing customers together, socialising with each other and our team putting faces to names.”

How often does a Home Care Package Advisor visit the customer, and what advice do you offer for those entering the role?

While much of the role is conducted remotely, Home Care Package Advisors still visit customers in person, typically 2–3 times per month. These visits help assess changes in circumstances and ensure the Care Plan is still appropriate.

“We go out and review if anything’s changed, or if supports need to be ‘upped’ to ensure they’re safe at home.”

For anyone considering the role, especially clinicians transitioning into community care, Teagan’s advice is honest and grounded:

“Just know that there are going to be good days and bad days. But everything always works out in favour of the customer.” 

Ultimately, the role of a Home Care Package Advisor is about being a trusted partner in care.

“I think of it as if it was one of my family members — what would I want for them?”

Turn your caring nature into a rewarding career at 
Just Better Care 

Join a team that loves what they do! Great Places to Work Australia recently named Just Better Care as one of Australia’s Best Workplaces. We are always looking to employ engaged, passionate people who want to make a positive contribution to their local community. If you want to become part of our friendly, professional network, we would love to talk.
 
To find out more about the Just Better Care roles available near you and right across the country, check out our careers page or contact your local Just Better Care office.