The Support at Home program is designed to make it easier to understand what you pay, how much support you receive, and how services are tailored to your needs.

Government Funding

Participants of the Support at Home program will recieve some level of funding from the Australian Government to subsidise the cost of their services.

The amount of support you receive will be based on an independent assessment of your needs.

You won’t need to manage a budget, instead your care provider, such as Just Better Care, will receive direct payments to deliver approved services as part of your support plan.

Personal Contributions

Depending on your financial circumstances, you may be asked to make a contribution toward the cost of your care. These co-contributions help cover part of the cost of delivering your services.

What You Need to Know

• No upfront fees or savings required – care is paid as you go, based on services received.
• Financial hardship provisions will be available if you can’t afford to pay.
• You will always be told upfront what your contributions are and how they’re calculated.
• Just Better Care will work with you to make sure your care plan is personalised and aligned with your assessed needs.

Additional Costs

Some items or services may sit outside your approved plan or government funding. If this applies, Just Better Care will always explain any additional costs and gain your consent before charging any out-of-pocket expenses.