Your Care Plan is central to delivering your needs and goals

Your Care Plan encompasses how the support is delivered, by who and how often.

Care at home by the numbers

It's all about you

A Care Plan is far more than just a list of tasks and a schedule. It is a personalised document that outlines the specific care needs, preferences and goals of the older person. It is created in collaboration with them and their family members or advocates.

It's reassuring to know the Care Plan is explained to all parties in plain English, with interpreter support available if required. This is a legislated requirement and an important step that Just Better Care takes pride in delivering with clarity.

This rigorous approach ensures that the care provided is tailored, coordinated and, budget permitting, adaptable as needs may change over time. Ultimately, it helps to align the care expectations of all parties — participants, Support Workers, families and My Aged Care.

What to expect from the first visit

While every first visit is unique to the individual, our priority is to listen and plan. At Just Better Care we don't follow a rigid protocol, so we take our cues from you. In-home support services can only commence once your Care Plan and individualised budget are in place.

A foundation of understanding

The core of any effective Care Plan is ensuring it meets the needs of the participant's Support Plan, provided by the independent assessor. Once approved, you can choose your preferred local in-home support provider such as Just Better Care.

While every provider has a different process, we focus on a holistic evaluation and understanding of your physical health, mobility, cognitive function and emotional wellbeing. When we first start working with you, we also complete risk assessments and build pre-planning documents — ensuring we respect and integrate your cultural, spiritual, and personal preferences into everything we do.

Setting goals that matter to you

A vital part of your Care Plan is about setting your priorities. Every Care Plan should accurately reflect what matters most to you and your family. For some, the goal is maintaining independence at home, while for others it's about increasing social connection, improving mobility or managing chronic conditions.

It's worth remembering you can pay directly for private services whilst waiting for a reassessment, so your care doesn't have to pause while the process takes place.

Tailored care

Ensuring your unique Care Plan fits the right services around your individual needs is critical to its success. Based on your assessments and goals, your chosen provider will map out the types of support required.

Family members to support your decisions

As a family member of an older Australian starting a care plan, it's important to understand that you too play a key role in the care journey. By ensuring your thoughts and feedback are included in the planning process, the older person is more likely to feel better about the transparency of the process and the continuity of their care.

What can an appointed decision-maker assist with?

At Just Better Care, we see it as our role to ensure we communicate clearly and regularly, respect family dynamics and boundaries, and offer guidance and reassurance whenever needed.

Personalisation matters

If you choose Just Better Care as your provider, you can expect your care team to go above and beyond when it comes to building genuine relationships with you and your family. We understand that the heart of any aged care plan is compassion — and that taking a person-centred approach and initiating small gestures, like remembering a favourite routine, a preferred beverage or making time for conversation, can make a big difference.

Frequently asked questions