Just Better Care Franchise Owner Stories | In-Home Care Franchise Australia

Just Better Care Franchise Owner Interviews

Learn how our Just Better Care Franchise Owners are growing sustainable, purpose-led businesses while supporting older Australians and people living with disability to live independently at home.

More than a business model

Choosing the right franchise is about more than a business model — it’s about people, shared values and long-term support.

Across Australia, Just Better Care Franchise Owners are building strong, locally owned in-home care businesses backed by a trusted national network. Our proven approach to owning a Just Better Care franchise supports sustainable growth across aged care and the NDIS, while prioritising quality, compliance and person-centred care.

Real insights from experienced Franchise Owners

If you’re at the early stages of exploring franchise ownership, understanding whether this pathway is right for you is an important first step.

We encourage prospective Franchise Owners to take time to research franchising and understand how a franchise model compares with starting and running an independent business.

In these 1-on-1 interviews, our Franchise Owners share why they chose Just Better Care, how they approached becoming a Franchise Owner, and what it’s like to operate an in-home care business within a nationally supported framework.

Training, support and ongoing guidance

A consistent theme across all interviews is the value of strong onboarding and ongoing guidance.

The Franchisor, Just Better Care Australia, provides comprehensive training and ongoing franchise support, helping Franchise Owners build confidence in leadership, operations, compliance and service delivery. This structured support plays a critical role in enabling long-term business success.

Understanding the commercial realities

Franchise Owners also speak openly about the commercial realities of running an in-home care business.

To support informed decision-making, our detailed franchise financial information outlines investment considerations, fee structures and revenue opportunities associated with operating a Just Better Care Franchise office.

A purpose-led opportunity in a growing sector

Whether you’re comparing franchise opportunities or looking for a business that aligns with your values, these stories provide genuine insight into what it means to own a Just Better Care franchise — from initial onboarding through to long-term growth and scale.

If you’re still seeking clarity, our franchise FAQs answer common questions about experience requirements, territory availability, support structures and next steps.

Together, these Franchise Owner interviews offer an honest and practical perspective on building a purpose-led business in a growing sector — supporting older Australians and people living with disability to live independently, with dignity and choice.

A strong culture, backed by the right support.

No franchise owner succeeds alone — and support matters, especially in a highly regulated care sector.

Marianne, the Just Better Care Geelong Franchise Owner speaks about the strength of the company culture at Just Better Care and the ongoing support provided by Just Better Care Australia (the Franchisor). From operational guidance to compliance and leadership development, this partnership approach has enabled confident growth and long-term sustainability.

There from the beginning — building a legacy in care.

As one of the founding franchise owners, the Gold Coast franchise owner shares their journey of joining Just Better Care at the very beginning.

This interview reflects long-term vision, resilience and the evolution of a franchise network that has grown into Australia’s largest franchised in-home care provider — while staying true to its purpose of supporting independence and quality of life.

Growing the largest office in the Just Better Care network

Growth brings responsibility — to customers, teams and the wider community.

In this interview, Tony Sandy, the Franchise Owner of Just Better Care Sunshine Coast explains how they’ve grown the largest office within the Just Better Care network, while maintaining high standards of care, strong workplace culture and operational excellence. It’s a powerful example of scalable growth built on people and purpose.

Building a trusted local care business

Experience and consistency play a key role in long-term success.

Duane Letson & Callum McMillan, the Just Better Care Melbourne Mornington Group Franchise Owners, share how they’ve built a well-established Just Better Care business that supports clients and families to live independently at home. Their story highlights the balance between strong local leadership and national franchise support.