What does personalised home care mean?

Personalised home care means your support is designed around your individual goals, routines, preferences and health needs—not a standard package of services. It starts with collaborative planning and regular reviews to ensure your care continues to reflect what matters most to you. Learn more: https://www.justbettercare.com/news-events/personalised-home-care-and-care-planning

How is personalised home care different from standard home care services?

Standard services may focus on delivering set tasks, while personalised home care begins with understanding your lifestyle, priorities and longer-term goals. Your care plan is tailored and adjusted over time as your needs change.

Can I receive personalised support under the Support at Home program?

Yes. The Australian Government’s Support at Home program is designed to provide more flexible, individualised support for older Australians. A personalised approach helps ensure services align with your assessed needs and personal preferences. Learn more: https://www.justbettercare.com/aged-care/support-at-home. Additional resources: https://www.justbettercare.com/news-events/support-at-home-program-australia and https://www.justbettercare.com/news-events/support-at-home-faq

Is personalised home care available for NDIS participants?

Yes. Disability support can be tailored to your NDIS goals and daily living needs, reflecting choice and control. Personalised planning helps ensure supports remain practical and aligned with your aspirations. Learn more: https://www.justbettercare.com/news-events/choice-and-control-the-role-of-a-support-plan-in-disability-support

What services can be included in a personalised care plan?

Depending on your needs, a personalised care plan may include personal care, domestic assistance, meal preparation, transport, social support, nursing care or specialised dementia support. Related reading: https://www.justbettercare.com/news-events/personal-care-at-home-support, https://www.justbettercare.com/news-events/private-in-home-nursing-care, and https://www.justbettercare.com/news-events/in-home-care-support-for-dementia

How often is a personalised care plan reviewed?

Care plans are reviewed regularly and updated whenever your circumstances change—for example, after a hospital stay, change in mobility, or a change to your funding arrangements. Ongoing reviews help ensure your support continues to promote independence, safety and quality of life.

How do I choose the right personalised home care provider?

Look for a provider who listens carefully, explains funding clearly, offers flexible services and works collaboratively with you and your family. Transparent communication and consistent carers are also important. Helpful guide: https://www.justbettercare.com/news-events/questions-families-ask-about-in-home-aged-care

How do I get started with personalised home care?

The first step is usually a conversation about your needs, goals and funding options. Whether you are accessing government-funded aged care, NDIS support, or arranging private services, starting with a personalised care discussion helps ensure your support is designed around you. Support at Home information: https://www.justbettercare.com/aged-care/support-at-home

Personalised Home Care & Disability Support in Australia

Personalised home care means support designed around your goals, routines and preferences—not a standard package of services. At Just Better Care, we work with older Australians and people living with disability to create tailored care plans that evolve as needs change. Whether you need aged care, Support at home, NDIS disability support or private services, our focus is on independence, dignity and daily living

At Just Better Care, personalised home care is at the heart of everything we do. We work alongside older Australians and people living with disability and their supporters to design tailored aged care and disability support services around individual goals, daily routines and their personal preferences. Through collaborative care planning and regular reviews, we support people to remain in their own homes and connected to the activities they enjoy in their local community.

When you’re arranging support at home for yourself, a parent, or a loved one, participants and families consistently tell us that what matters most is that the care feels right for the person receiving it.

At Just Better Care, we provide personalised home care for older Australians and people living with disability, designed around individual goals, routines, preferences and changing needs.

That starts with thoughtful, collaborative care planning.

If you’d like to understand how we approach this, see our guide to personalised home care and care planning.

Why personalised care planning matters?

Personalised support isn’t just about delivering services, it’s about building a robust plan that reflects what quality of life looks like for you.

A good care plan helps ensure support is consistent, respectful, and aligned with the outcomes you’re working towards.

Daily routines, preferences and what “a good day” looks like
Health needs, mobility considerations and safety at home
Communication preferences for family, carers and health professionals
Cultural needs, community connections and meaningful activities
Review points—so support can change as your needs change

For families exploring support options, our article, "Questions families often ask about in-home aged care," is a helpful next step.

Aged care at home that supports independence

Many older Australians want to stay in the place they know and love for as long as possible. In-home aged care can support independence while helping people remain safe, comfortable and connected to their community.

Just Better Care provides flexible support—from a few hours a week to more regular, ongoing care—tailored to changing needs and preferences. You can read more in What is in-home aged care? Services, costs & options and Home care for the elderly in their own homes.

If you’re specifically looking at personal care support, which is a common service across aged care and disability support participants, this guide explains what it can involve and how it’s tailored: personal care at home support.

Disability support designed around choice and goals

Personalised disability support works best when it’s built around choice, control and practical outcomes at home and in the community. Whether supports are NDIS-funded or privately arranged, we focus on matching services to the participant’s goals, preferences and daily life.

If you’re comparing providers, our article, NDIS provider guide: how to choose the right support in Australia, outlines what to look for and questions to ask.

For a deeper look at our focus on planning and autonomy, see Choice and control: the role of a support plan in disability support.

Support that adapts as needs change

Needs can change gradually—or suddenly after a health event. That’s why good care planning includes regular check-ins and reviews. We work with participants, families, their supporters and allied health professionals (where appropriate) to adjust supports so they remain aligned to goals and circumstances.

This can include specialist supports such as dementia care or in-home nursing. These resources may help: How in-home care supports people living with dementia and Private in-home nursing care.

Understanding the Support at Home Program

The Australian Government’s Support at Home program is designed to simplify in-home aged care and provide more flexible, person-centred support for older Australians. It brings together existing home care arrangements into a single program focused on helping people remain independent, safe and connected in their own homes for longer.

If you’re exploring Support at Home, you may also find these articles useful: Understanding the Support at Home Program and Support at Home: 10 Frequently Asked Questions.