What is personalised home care and disability support?

Personalised home care and disability support means services are tailored to an individual’s needs, goals and preferences. Support is designed around daily routines, independence, health requirements and what matters most to the person, rather than a one-size-fits-all approach.

What is included in an aged care or disability care plan?

A care plan outlines the supports needed to help a person live safely and independently at home. It may include personal care, domestic assistance, community access, meal preparation, medication support, transport, skill development, allied health coordination and other agreed supports. Care plans are reviewed to remain aligned with changing needs and goals.

How does government-funded support work for aged care and disability?

Older Australians may access government-funded aged care programs such as Support at Home, while people living with disability may be eligible for the NDIS. Both pathways involve an assessment process to determine eligibility and approved supports, which are then delivered in line with an agreed care plan.

Can I receive support without government funding?

Yes. Private care and disability support can be arranged as a direct, self-funded service. This can be helpful if you are waiting for funding decisions, need additional support beyond your funding, or prefer more flexibility. Private services can often start quickly through your local Just Better Care office.

Is home support suitable for people living with dementia or complex needs?

Yes. In-home support can assist people living with dementia or complex needs by maintaining familiar routines, promoting safety at home, supporting daily living and providing reassurance. Care plans can also include strategies for communication and respite options for families and carers.

How often are care plans reviewed?

Care plans are reviewed regularly and can be updated whenever circumstances change. Reviews help ensure supports remain appropriate, safe and aligned with the person’s goals, whether they are receiving aged care services or disability support.

How do I get started with personalised aged care or disability support?

Start by speaking with your local Just Better Care team. They can explain options, discuss government-funded pathways such as Support at Home or the NDIS, or arrange private services. From there, a personalised plan is developed and support can begin based on your needs and preferences.

Our Commitment to Personalised Home Care & Care Planning

We’re dedicated to delivering personalised home care built around individual goals, detailed care plans and flexible support options — helping older Australians with Support at Home, including those living with dementia, and people living with disability to remain independent in their own homes and connected to their local community

At Just Better Care, personalised home care begins with listening. Every participant has unique goals, preferences and support needs, which is why we design flexible support services around the individual — not a one-size-fits-all model.

Through tailored care plans, expertise and advice, we help all participants and families feel confident about remaining in familiar surroundings while receiving reliable quality support services

We believe personalised home care is not simply a service model — it is our commitment to every participant and family we support. As demand for home care for older people grows, we continue to strengthen how we design and deliver individualised support across Australia.

Remaining at home allows older Australians and people living with disability to maintain their independence, dignity and connection to their local communities.

Our focus is on ensuring each person's care plan reflects who they are, what matters most to them and how they want to live.

Putting Personalised Care Planning at the Centre of Everything We Do

Every person's circumstances are unique. That's why we prioritise detailed, collaborative care planning from the very beginning.

A high-quality care plan for elderly people or for a participant living with disability goes beyond listing services. It considers:

Personal goals and daily routines
Health conditions and mobility needs
Cultural background and preferences
Social connection and community participation
Family involvement and communication preferences

Through consultation, we work closely with participants and families to develop a tailored Support at Home care plan or disability support plan that evolves as needs change.

If you're exploring government-funded support, such as Support at Home, our local office teams can help you understand:

What is the Support at Home program
Eligibility for Support at Home
The new range of short-term pathways and;
How participants can apply to be assessed and prepare their assessment under Support at Home.

A personalised care plan is also central to providing support for people living with disability, either privately or through NDIS-funded support services.

You can also review our full range of Aged Care services, including personal care, domestic assistance, nursing support, respite and community access.

Our local office team can also help coordinate access to trusted local allied health providers, Assistive Technology & Home Modifications, and other supports, so you feel safe, confident, and well-supported at home.

Feeling overwhelmed by the process?

If you're feeling overwhelmed by the process of arranging government-funded support for aged care or disability, you could also consider Private support services.

Private Care is a direct, self-funded arrangement with your local Just Better Care office that offers a range of benefits, including greater control, flexibility, and immediate support without waiting for funding approvals.

Learn more about Private Care options.

Supporting Independence at Home

All Australians consistently express a strong preference for care in their own home.

For people living with disability, home care allows them to maintain their own lifestyle and connection to the activities they enjoy.

The ability to stay in familiar surroundings can support emotional well-being and quality of life.

Our personalised approach ensures support:

Encourages independence rather than replacing it
Respects established routines
Promotes safety and confidence
Adapts as health or circumstances change

From assistance with daily activities to more complex needs, each home care plan for elderly individuals is designed to balance safety with autonomy.

Flexible Support for Changing Needs

Needs can shift over time. Someone recovering from a hospital admission may only need short-term support, while a person managing a chronic condition may require ongoing in-home nursing services and clinical support services.

Our teams regularly review each care plan with the participant, their family, and other advocates or supporters to ensure services remain appropriate.

This flexibility is especially important as reforms in the aged care sector and the NDIS Review Report both continue to strengthen and advocate for choice, transparency and quality.

Support may be delivered through:

Government-funded programs
The Support at Home program
Private services for immediate or supplementary support
A range of NDIS services for people living with disability

If you're looking for more insights and updates, you can explore other helpful resources on our News & Events page.

Specialist Dementia Support at Home

Personalised care is particularly important for people living with dementia. Familiar surroundings can reduce anxiety and confusion, making home care for the elderly with dementia a preferred option for many families.

We work with families to develop responsive care plans for dementia in elderly participants, supporting:

Consistent daily routines
Communication strategies
Cognitive stimulation
Safe home environments
Respite options for carers

Supporting people living with dementia at home

Learn more about how we support individuals and families through dementia care at home, including practical guidance and tailored services that promote safety, familiarity, and quality of life.

Explore dementia care support.

Partnering with Families

Family members are often deeply involved in decision-making. We prioritise clear communication and collaborative planning so everyone feels informed and supported.

When developing a care plan, we help families understand:

Funding and service options
How are goals set and reviewed?
What changes may be required as needs evolve?
How can additional private support services be arranged if needed?

Questions families often ask about Just Better Care services when supporting a loved one

How to talk to about Home Care with a family member

Appointed Decision Makers with My Aged Care - What are they?

Local Teams, National Strength

As Australia's largest franchised provider of in-home aged care and disability support, Just Better Care combines national standards with local knowledge.

Our local offices understand community resources and regional needs, helping families seeking:

Home care services near me
Personalised aged care and support at home
Reliable and specialised in-home dementia support
Disability support services that embrace individual choice and autonomy

To connect with your local team, visit our Find your local office page

Explore More Helpful Resources

For additional guidance and updates, you may also find these resources useful:

Ready to talk about personalised support?

Whether you're exploring aged care services, planning ahead, or need support now, our local teams can help you understand your options and create a care plan that fits your needs and goals.

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